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Catering Sales Director
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Catering Sales Manager to join our team at Tarrytown House Estate. The successful candidate will be responsible for increasing revenues and profits by generating catering sales and business through proactive sales efforts.
Key Responsibilities:
- Proactively pursue leads and existing accounts through telephone solicitation, outside sales calls, site inspections, and written communication.
- Attend trade shows, community events, and industry meetings to develop and maintain knowledge of market trends, competition, and customers.
- Ensure all sales agreements and functions contracts are communicated to other departments to assure guest satisfaction.
- Conduct tours of the hotel and banquet facilities, entertaining qualified potential clients in accordance with company and property policies and procedures.
- Possess outstanding leadership, organizational skills, strong yield and revenue management skills, excellent written and verbal communications, a guest service focus, a team orientation, and a passion for sales.
- Maintain a professional image at all times through appearance and dress, responding quickly to guest requests in a friendly manner, and following up to ensure guest satisfaction.
- Communicate regularly with key wedding planners, social contacts, and other industry support, establishing account information, calling on major contacts personally or by phone, and continually promoting the property.
- Actively pursue new business both locally and nationally, visiting new offices and businesses, attending CVB & Chamber of Commerce functions, and continually seeking leads that will provide catering business.
- Maximize use of all available hotel space to generate food and beverage revenues.
- Provide accurate and concise information to all departments with regard to group needs, maintaining proper documentation changes and special requests, and managing function details to ensure complete satisfaction and repeat business.
- Exceed client satisfaction by anticipating problems and needs and delivering high levels of service.
- Review event bills for accuracy and approve payment.
- Conduct post-event evaluations to determine how future events could be improved.
Requirements:
- Maintain a warm and friendly demeanor at all times.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Maintain regular attendance in compliance with M&R Hotel Standards, as required by scheduling, which will vary according to the needs of the company.
- Maintain high standards of personal appearance and grooming.
- Comply with M&R Hotel Standards and regulations to encourage safe and efficient operations.
- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
- Weekend availability.
Preferred Qualifications:
- Prior Catering Sales experience with a track record of accomplishments is required.
- Well-rounded in hotels, upscale catering halls, and kosher catering is a must.
- Must possess exceptional customer service and a high sense of urgency.
- Prefer 2-4 years of solid Social Sales experience.
- College degree preferred.
- Experience in Delphi is preferred.
