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Guest Services Representative

2 months ago

Denver, Colorado, United States Sage Hospitality Full time

About Us:
The Catbird is a unique establishment that combines the comforts of home with the services of a hotel. As part of Sage Hospitality Group, we are dedicated to excellence and enriching lives through exceptional experiences. Our mission is to create lasting memories for our guests while fostering positive impacts in our communities.

Position Overview:
The Front Desk Ambassador plays a crucial role in ensuring guest satisfaction by providing professional and courteous service. This position involves managing guest check-ins and check-outs, addressing inquiries, and facilitating a welcoming atmosphere.

Key Responsibilities:

  • Welcome guests and execute check-in procedures efficiently, ensuring a smooth transition to their accommodations.
  • Assist with guest departures by following established protocols to finalize accounts and prepare rooms for new arrivals.
  • Handle financial transactions accurately, including posting charges and processing payments, while maintaining precise records.
  • Respond to guest inquiries and reservations, utilizing effective communication to promote hotel services and enhance occupancy.
  • Maintain up-to-date knowledge of hotel amenities and local attractions to provide informed responses to guest questions.
  • Operate the hotel’s communication systems to manage incoming and outgoing calls, ensuring timely assistance for guests.
  • Safeguard cash transactions at the front desk, adhering to hotel policies regarding financial accountability.
  • Exhibit a friendly and approachable demeanor, contributing to a positive guest experience.

Qualifications:

Education:
High School diploma or equivalent required.

Experience:
No prior experience necessary, but customer service experience is preferred.

Skills:

  • Strong mathematical skills and familiarity with cash handling procedures.
  • Excellent interpersonal skills and the ability to manage customer service challenges effectively.
  • Proficiency in English, both spoken and written.
  • Ability to multitask and maintain attention to detail in a fast-paced environment.

Physical Requirements:
Must be able to stand for extended periods, operate office equipment, and perform tasks that require bending and lifting.

Benefits:

  • Complimentary EcoPass
  • Medical, dental, and vision insurance
  • Health savings and flexible spending accounts
  • Basic Life and AD&D insurance
  • Paid time off for vacation, sick leave, and holidays
  • 401(k) program with employer matching
  • Employee Assistance Program
  • Tuition Reimbursement
  • Discounts on hotels, restaurants, and more
  • Employee Referral Bonus Program

We look forward to welcoming talented individuals who share our commitment to excellence.