Customer Experience Representative

3 weeks ago


Akron, Ohio, United States Monro Muffler Brake Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Care Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and driving sales of automotive repair services and tires.

Key Responsibilities
  • Provide a superior customer experience through strong communication and interpersonal skills
  • Assist in driving sales of automotive repair services and tires through effective sales presentations and product knowledge
  • Contribute to the growth of the business through strong sales and customer engagement
  • Perform various administrative tasks, including scheduling appointments and managing customer transactions
  • Work collaboratively with the management team to achieve business objectives and improve customer satisfaction
Requirements
  • High school diploma or equivalent required
  • Valid Driver's License
  • One (1) year of sales experience needed
  • Preferred One (1) year of related experience in the automotive service environment
  • Strong verbal communication skills and ability to accurately write sales work orders
  • Ability to work a variety of shifts, including days, evenings, weekends, and holidays
What We Offer

At Monro, we are committed to helping our teammates grow their careers through on-the-job training, company-sponsored certifications, and coursework in Monro University. We offer a safe and healthy work environment, competitive compensation, and opportunities for advancement.



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