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Customer Experience Representative

2 months ago

Akron, Ohio, United States Monro Muffler Brake Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Care Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, driving sales of automotive repair services and tires, and contributing to the growth of our business.

Key Responsibilities
  • Provide a superior customer experience through strong communication and interpersonal skills
  • Assist in driving sales of automotive repair services and tires through effective sales presentations and product knowledge
  • Contribute to the growth of the business through strong sales and customer engagement
  • Perform various administrative tasks, including scheduling appointments, processing transactions, and maintaining accurate records
  • Work collaboratively with the management team to achieve business objectives and improve customer satisfaction
Requirements
  • High school diploma or equivalent required
  • Valid driver's license
  • One year of sales experience preferred
  • Strong verbal communication and problem-solving skills
  • Ability to work a variety of shifts, including days, evenings, weekends, and holidays
What We Offer

At Monro, we are committed to helping our teammates grow their careers through on-the-job training, company-sponsored certifications, and coursework in our Monro University training platform. We offer a safe and healthy work environment, competitive compensation and benefits, and opportunities for advancement.