Front Desk Associate

1 month ago


Brookfield, Wisconsin, United States Crescent Services Full time
Job Summary

At Crescent Hotels & Resorts, we are a team of hospitality professionals dedicated to delivering exceptional experiences for our guests. As a Front Desk Agent, you will play a vital role in ensuring our guests feel welcome and supported throughout their stay.

Key Responsibilities

Greet and register guests, ensuring a smooth and efficient check-in process
Process guest payments, handle money, and process credit and debit cards
Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, and promotions
Use up-selling techniques to promote hotel services and facilities, maximizing room occupancy
Respond to guest inquiries and requests, resolving issues in a timely and friendly manner
Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction

Requirements

Prior experience as a Front Desk Agent in a hotel or high-volume industry dealing with customers
Passion for providing excellent customer service and ensuring guest satisfaction
Excellent computer skills and a team spirit
Marriott brand experience a plus

About Us

Crescent Hotels & Resorts is committed to creating a great place to work where associates at all levels are respected for their differences. We strive to create an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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