Customer Service Representative

4 weeks ago


Brookfield, Wisconsin, United States Planet Fitness Brookfield Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Overnight Shift at Planet Fitness Brookfield. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities

  • Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
  • Create a positive member experience by greeting members, prospective members, and guests in a friendly and professional manner.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Close shift for that business day and create a bank deposit for the next day.

Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnights).
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Why Work with Us?

  • Potential of up to three raises per year.
  • Great career advancement opportunities.
  • Insurance benefits for full-time staff.
  • 401k benefits based upon eligibility.


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