Front Desk Representative

1 day ago


Brookfield, Wisconsin, United States Crescent Hotels and Resorts Full time

**Hotel Guest Services Opportunities**

At Crescent Hotels & Resorts, we strive to create exceptional experiences for our guests. To achieve this, we are looking for a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing outstanding guest service, ensuring a smooth and efficient check-in and check-out process, and promoting hotel services and facilities.

Key Responsibilities:

  • Greet and register guests: Verify guest information, assign rooms, and issue room keys.
  • Process payments: Handle cash, credit cards, and other forms of payment.
  • Up-sell and promote hotel services: Encourage guests to take advantage of hotel amenities and services.
  • Resolve guest complaints: Address and resolve any issues or concerns guests may have.
  • Maintain accurate records: Keep track of guest information, room assignments, and other relevant details.

**What We Offer:**

We provide a competitive salary, excellent benefits, and opportunities for career growth and development. If you are passionate about delivering exceptional customer service and have a strong ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

**Our Culture:**

We value diversity, equity, and inclusion and strive to create a workplace where associates feel valued, respected, and empowered to succeed. We believe that our differences are what make us great and are committed to creating an environment that fosters open and honest conversations about race, equity, diversity, and inclusion.

**Equal Opportunity Employer:**

Crescent Hotels & Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment and where all associates feel valued and respected. 41 CFR 60-1.35(c)



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