Retail Sales Associate Part Time

4 weeks ago


Brookfield, United States BJ's Wholesale Club Full time

BJ's Wholesale Club Sales Representative

At BJ's Wholesale Club, we're committed to providing outstanding service and convenience to our members. As a Sales Representative, you'll play a key role in helping us achieve this goal by promoting our membership programs and selling our products to potential new and existing members.

Key Responsibilities:

  • Promote the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
  • Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
  • Sell BJ's membership products to potential new and existing members with high energy and determination.
  • Drive toward goal achievement, defined by business established benchmarks and results.
  • Exhibit clear understanding of all BJ's Membership options, and Co-Brand credit card.
  • Deliver superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
  • Follow tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
  • Resolve Member concerns in a courteous and timely manner. Escalate issues to PIC and MOD when necessary.
  • Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
  • Maintain all club policies and procedures.

Requirements:

  • Prior front line/customer service or previous sales experience preferred.
  • Results driven with proven success in goal achievement.
  • Basic math skills preferred.
  • Computer proficiency preferred.

Work Environment:

Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.

Language: English



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