Retail Sales Associate Part Time
4 weeks ago
BJ's Wholesale Club Sales Representative
At BJ's Wholesale Club, we're committed to providing outstanding service and convenience to our members. As a Sales Representative, you'll play a key role in helping us achieve this goal by promoting our membership programs and selling our products to potential new and existing members.
Key Responsibilities:
- Promote the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
- Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
- Sell BJ's membership products to potential new and existing members with high energy and determination.
- Drive toward goal achievement, defined by business established benchmarks and results.
- Exhibit clear understanding of all BJ's Membership options, and Co-Brand credit card.
- Deliver superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
- Follow tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
- Resolve Member concerns in a courteous and timely manner. Escalate issues to PIC and MOD when necessary.
- Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
- Maintain all club policies and procedures.
Requirements:
- Prior front line/customer service or previous sales experience preferred.
- Results driven with proven success in goal achievement.
- Basic math skills preferred.
- Computer proficiency preferred.
Work Environment:
Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
Language: English
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