Asst Front Office Manager/PM Lead
11 hours ago
Embassy Suites Brookfield is seeking a highly skilled Asst Front Office Manager/PM to join our team. This role is responsible for assisting the Front Office Manager in ensuring the smooth operation of the front desk, managing staff, and providing exceptional guest service.
Key Responsibilities:
- Assist the Front Office Manager in maintaining high standards of guest service and ensuring the front desk is properly staffed.
- Manage and motivate front office staff, including training, discipline, and scheduling.
- Receive and resolve guest complaints in a timely and professional manner.
- Monitor and control room reservations, front office systems, and supplies inventory to maximize revenue.
- Compile and prepare financial reports, including rate and availability calendars.
- Communicate effectively with guests and employees, both verbally and in writing.
- Implement and monitor corporate marketing programs, including HHonors.
- Organize and conduct pre-shift and departmental meetings to disseminate important information.
Requirements:
- High school diploma or equivalent.
- Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
- Ability to perform room inspections, which require bending, stooping, reaching overhead, and moving throughout guest floors.
- Assist in check-in/check-out of guests or any related guest service activity.
- Perform other duties as requested, such as special requests from guests.
- Participate in the Manager on Duty program, requiring working second shift, constant monitoring throughout the hotel, and troubleshooting.
- Must have considerable knowledge of computer systems for registration, reservations, and back-up systems.
- Must have above-average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
- Ability to read, write, speak, and understand the English language to communicate with guests and employees.
- Thorough organization and supervisory skills, proficient in accomplishing a task.
- Ability to develop subordinates to enhance advancement in the hotel and the company.
- Must have the ability to analyze complex statistical data and make judgments accordingly.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Benefits:
- Team-driven and values-based culture.
- Medical, dental, and vision insurance.
- Vacation and holiday pay.
- Same-day pay available.
- Employee assistance program.
- Career growth opportunities and manager training program.
- Reduced room rates throughout the portfolio.
- 401(k) plan.
- Employee discount.
- Flexible spending account.
- Life insurance.
- Parental leave.
-
Front Office Coordinator
4 weeks ago
Brookfield, Wisconsin, United States Caravel Autism Health Full timeThe Front Office Coordinator will play a vital role in ensuring the smooth operation of our office. This position involves a range of tasks, including managing office supplies, coordinating meetings, supporting staff, and handling communications.Key Responsibilities:Conduct Waitlist Outreach: Regularly contact client families to confirm their commitment to...
-
Front Desk Supervisor
3 weeks ago
Brookfield, Wisconsin, United States Crescent Hotels & Resorts Full timeAbout the RoleWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Crescent Hotels & Resorts. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and leading a team of front desk associates.Key ResponsibilitiesProvide warm and...
-
Front End Operations Manager
5 days ago
Brookfield, Wisconsin, United States Kroger Full timeJob SummaryAs a Front End Lead at Kroger, you will be responsible for providing day-to-day support of all Front End department operations, policies, processes, and procedures. You will demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Key ResponsibilitiesExplore and develop more effective and efficient...
-
Front End Operations Manager
1 week ago
Brookfield, Wisconsin, United States Kroger Full timeJob SummaryAs a Front End Lead at Kroger, you will be responsible for providing day-to-day support of all Front End department operations, policies, processes, and procedures. You will demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Key ResponsibilitiesExplore and develop more effective and efficient...
-
Front End Operations Manager
3 weeks ago
Brookfield, Wisconsin, United States Kroger Full timeJob SummaryWe are seeking a highly skilled and experienced Front End Lead to join our team at Kroger. As a key member of our Front End department, you will be responsible for providing day-to-day support of all operations, policies, processes, and procedures.Key ResponsibilitiesExplore and develop more effective and efficient processes, policies, and...
-
Night Auditor
10 hours ago
Brookfield, Wisconsin, United States Crescent Services Full timeUnlock Your Potential with Crescent Hotels & ResortsWe are seeking a highly skilled Night Auditor to join our Front Office Team at the Courtyard/Residence Inn Poplar Creek Complex. As a Night Auditor, you will be responsible for providing exceptional customer service to guests and ensuring the smooth operation of front desk and accounting functions during...
-
Tax Office Manager
2 weeks ago
Brookfield, Wisconsin, United States H&R Block Full timeAbout the RoleWe are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our tax office team, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.Key ResponsibilitiesExecute and hold all tax office...
-
Front Desk Supervisor
4 weeks ago
Brookfield, Wisconsin, United States Crescent Hotels & Resorts Full timeFront Desk Supervisor OpportunityWe are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at Crescent Hotels & Resorts. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, leading a team of Front Desk associates, and ensuring a seamless guest experience.Key...
-
Front Desk Supervisor
2 weeks ago
Brookfield, Wisconsin, United States The Crescent Hotels Group Full timeFront Desk Supervisor OpportunityWe are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at The Crescent Hotels Group. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, leading a team of Front Desk associates, and ensuring a seamless guest experience.Key...
-
Front Desk Operations Supervisor
1 month ago
Brookfield, Wisconsin, United States CSM Corporation Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at CSM Corporation. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring that our high standards of quality are met.Key ResponsibilitiesSupervise front desk...
-
Office Administrator
5 days ago
Brookfield, Wisconsin, United States Corporate Construction Inc Full timeJob Title: Office ManagerWe are seeking a highly organized and detail-oriented Office Manager to join our team at Corporate Construction Inc.The successful candidate will be responsible for managing all administrative activities, establishing controls, and ensuring the smooth operation of our office.Key Responsibilities:Process and verify paperwork for new...
-
Office Administrator
5 days ago
Brookfield, Wisconsin, United States Corporate Construction Inc Full timeJob Title: Office ManagerWe are seeking a highly organized and detail-oriented Office Manager to join our team at Corporate Construction Inc.The successful candidate will be responsible for managing all administrative activities, establishing controls, and ensuring the smooth operation of our office.Key Responsibilities:Process and verify paperwork for new...
-
Office Administrator
5 days ago
Brookfield, Wisconsin, United States Corporate Construction Inc Full timeJob Title: Office ManagerWe are seeking a highly organized and detail-oriented Office Manager to join our team at Corporate Construction Inc.The successful candidate will be responsible for managing all administrative activities, establishing controls, and ensuring the smooth operation of our office.Key Responsibilities:Process and verify paperwork for new...
-
Front Desk Patient Coordinator
3 weeks ago
Brookfield, Wisconsin, United States Bonness Cosmetic Surgery Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Patient Coordinator to join our team at Bonness Cosmetic Surgery and Medi Spa. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.Key ResponsibilitiesAnswering phone calls and...
-
Assistant Manager
6 days ago
Brookfield, Wisconsin, United States Whirly Brookfield, LLC Full timeAssistant ManagerWhirlyBall is seeking an exceptional Assistant Manager to join our team. As a key member of our front-of-house team, you will be responsible for overseeing a team of employees, supporting front-of-house positions, and ensuring exceptional customer experiences.Key Responsibilities:Manage and lead a team of front-of-house employeesSupport...
-
Housekeeping Team Lead
4 weeks ago
Brookfield, Wisconsin, United States Elite Sports Clubs Full timeElite Sports Clubs Cleaning and Hospitality Team LeadWe are seeking a highly organized and proactive Cleaning and Hospitality Team Lead to join our team at Elite Sports Clubs. As a key member of our facilities team, you will be responsible for ensuring that all areas of our facilities are maintained to the highest standards of cleanliness and...
-
Tax Office Operations Manager
2 days ago
Brookfield, Wisconsin, United States H&R Block Full timeJob SummaryWe are seeking a highly motivated and organized Associate Team Leader to support our retail office during tax season. As a key member of our team, you will be responsible for ensuring quality and consistent execution of our Service Standards, providing daily operations direction for the tax office, and delivering an outstanding client...
-
Office Operations Manager
2 weeks ago
Brookfield, Wisconsin, United States Vaco Full timeWe are seeking a highly organized and detail-oriented Office Manager to oversee the daily operations of our office. As a key member of our team, you will be responsible for ensuring a well-organized and efficient workplace.Responsibilities:Manage office supplies and inventory, coordinating with vendors and service providers.Supervise administrative staff and...
-
Front Desk Receptionist
2 weeks ago
Brookfield, Wisconsin, United States Float Oasis Full timeFront Desk ReceptionistAre you passionate about providing exceptional customer service and creating a welcoming atmosphere for our guests? We're seeking a detail-oriented and enthusiastic Front Desk Receptionist to join our team at Float Oasis.Key Responsibilities:Guest Relations: Manage bookings, respond to guest inquiries, and provide a warm and inviting...
-
Assistant Manager
4 weeks ago
Brookfield, Wisconsin, United States Whirly Brookfield, LLC Full timeAssistant ManagerWhirlyBall is seeking an exceptional Assistant Manager to lead our front-of-house team. As a key member of our management team, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving sales growth.Key Responsibilities:Manage and train a team of front-of-house employeesEnsure seamless...