Inside Sales Agent

3 weeks ago


Schaumburg, Illinois, United States Baird & Warner Full time
Job Description

Baird & Warner's New Client Care Team is seeking a dynamic professional to join our team as an Inside Sales Agent. As a key member of our team, you will be responsible for creating and nurturing relationships with potential clients, handling inbound and outbound calls, texts, emails, and chat inquiries, and utilizing our CRM, Dialpad, Zenlist, and BombBomb to provide exceptional service and support.

Key Responsibilities:

  • Lead Management & Nurturing:
    • Update, manage, and prioritize lead information using our CRM.
    • Handle both inbound and outbound calls using Dialpad to connect with potential clients.
    • Nurture leads by providing relevant information and maintaining regular follow-ups.
  • Client Engagement:
    • Respond to inquiries and provide detailed information about properties and services utilizing our platforms.
    • Use Zenlist to search and present property options to clients.
    • Implement scripts and dialogues to create qualified referrals, promoting the value proposition of our client-centric one-stop shopping concept.
  • Appointment Setting:
    • Schedule and document appointments for agents with potential buyers and sellers, ensuring all details are updated in our CRM.
    • Conduct lead follow-up and nurture opportunities until appointments are successfully set.
  • Introduction to Mortgage Services:
    • Introduce and connect leads to our mortgage partners.
  • Use of Technology & Tools:
    • Create and send engaging video messages using BombBomb to communicate with clients.
    • Assist in testing new systems, strategies, and technologies for continuous improvement.
  • Team Collaboration:
    • Participate in daily huddles, meetings, and special events to discuss strategies and updates.
    • Work closely with agents and support teams to ensure excellent client service and successful transactions.

Requirements:

Job Specific Skills & Traits

  • Must be able to type and manage multiple tasks efficiently.
  • Ability to work independently and as part of a team.
  • Excellent written and verbal communication skills.
  • Discretion in handling confidential and sensitive matters.
  • Flexible availability, including evenings and weekends.

Qualifications:

  • Must possess and maintain a current Illinois Broker Associate Real Estate License.
  • Prior experience in sales or customer service, preferably within real estate.
  • Proficiency with our CRM, Dialpad, Zenlist, and BombBomb.
  • Strong communication skills with a confident telephone voice and ability to build rapport.
  • Excellent organizational and time management skills.
  • High level of motivation, coachable, with a mindset of continuous improvement.
  • Outstanding computer skills including Microsoft Word, Excel, G Suite, and a capacity to quickly learn specialized programs.


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