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Floor Manager

1 month ago

New York, New York, United States Massara Full time

Service Operations Manager

We are seeking an experienced professional to help maintain the highest standards of service and professionalism at Massara, a regionally specific restaurant dedicated to the food & hospitality of the Campanian region in Italy. The ideal candidate is a strong leader who is passionate about all aspects of hospitality and has a minimum of 3 years of fine dining experience as a manager.

Key Responsibilities:

  • Oversee service operations and ensure the restaurant is operating according to the standards set by the executive management team and owners.
  • Train FOH staff and share in administrative responsibilities.
  • Work closely with the General Manager and all members of the restaurant's management team.

Benefits:

  • Competitive salary
  • Quarterly bonus
  • Health insurance with 75% match on vision and dental
  • Opportunity to build upon a knowledge of strictly Italian cuisine with a focus on Southern Italia
  • 20% discount for in-restaurant dining
  • Opportunity to grow with future projects

Requirements:

  • Minimum of 3 years of fine dining experience as a manager
  • Computer literacy to include: Microsoft Office, Illustrator, Toast & TripleSeat
  • Literacy to reservation platforms such as: OpenTable/Resy
  • Strong food and beverage knowledge with the desire to learn in detail about traditional & authentic Italian food, wine, beer and spirits
  • Experience in various capacities of restaurant staff (ie: server, host, bartender, busser, runner, etc.) strongly preferred
  • Must have open availability and able to work flexible hours
  • Candidates should be highly organized, efficient, and be able to work with precision
  • Financial/Cash handling
  • Conflict resolution & mediation