Floor Operations Manager

1 week ago


New York, New York, United States The Russian Tea Room Full time

The Russian Tea Room seeks a skilled Floor Manager to oversee front-of-house operations and deliver exceptional guest experiences. Key responsibilities include supervising staff, coordinating service, and maintaining a clean and safe environment.

Key Duties and Responsibilities:

  • Supervise and coordinate front-of-house staff to ensure seamless service operations during peak hours.
  • Train and mentor staff members on service standards, product knowledge, and customer interaction techniques.
  • Monitor dining room activity, including table turnover, wait times, and guest satisfaction.
  • Oversee the completion and submission of daily time sheets and tip records.
  • Assist with reservations management, seating arrangements, and special requests to accommodate guest preferences.
  • Collaborate with the kitchen team and other department heads to ensure seamless communication and coordination between front and back-of-house operations.
  • Assist with inventory management, including stock replenishment, ordering, and receiving.
  • Manage employees with integrity and knowledge that promote and maintain the standards of the restaurant.
  • Participate in department meetings by communicating a clear and consistent message regarding the restaurant's goals.
  • Ensure compliance with company policies and procedures, including health, safety, and sanitation standards.

Requirements:

  • At least 3 years of experience in a similar capacity.
  • Strong communication and leadership skills.
  • Current TIPS certification.
  • Ability to thrive in a fast-paced environment and problem-solve under pressure.
  • Full-time availability, including weekends and nights.
  • Ability to stand and walk for an entire shift and move safely through all areas of the restaurant.
  • Ability to move, pull, carry, or lift at least 50 lbs.
  • Previous wine and food knowledge.


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