Floor Operations Manager
1 week ago
The Russian Tea Room seeks a skilled Floor Manager to oversee front-of-house operations and deliver exceptional guest experiences. Key responsibilities include supervising staff, coordinating service, and maintaining a clean and safe environment.
Key Duties and Responsibilities:
- Supervise and coordinate front-of-house staff to ensure seamless service operations during peak hours.
- Train and mentor staff members on service standards, product knowledge, and customer interaction techniques.
- Monitor dining room activity, including table turnover, wait times, and guest satisfaction.
- Oversee the completion and submission of daily time sheets and tip records.
- Assist with reservations management, seating arrangements, and special requests to accommodate guest preferences.
- Collaborate with the kitchen team and other department heads to ensure seamless communication and coordination between front and back-of-house operations.
- Assist with inventory management, including stock replenishment, ordering, and receiving.
- Manage employees with integrity and knowledge that promote and maintain the standards of the restaurant.
- Participate in department meetings by communicating a clear and consistent message regarding the restaurant's goals.
- Ensure compliance with company policies and procedures, including health, safety, and sanitation standards.
Requirements:
- At least 3 years of experience in a similar capacity.
- Strong communication and leadership skills.
- Current TIPS certification.
- Ability to thrive in a fast-paced environment and problem-solve under pressure.
- Full-time availability, including weekends and nights.
- Ability to stand and walk for an entire shift and move safely through all areas of the restaurant.
- Ability to move, pull, carry, or lift at least 50 lbs.
- Previous wine and food knowledge.
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