Floor Operations Manager

1 month ago


New York, New York, United States Ana Luisa Full time
Job Title: Floor Lead, Operations

About Ana Luisa

Ana Luisa is a Brooklyn-based e-commerce jewelry brand that believes high-quality jewelry shouldn't cost the planet. We design, craft, and deliver exceptional everyday pieces for everyone, priced fairly, and produced ethically to create a positive impact for both people and the planet.

Job Summary

We are seeking a results-driven and self-motivated Floor Lead of Operations to join our retail team. The successful candidate will oversee in-store inventory management, uphold visual merchandising standards, and maintain an impeccable store presentation.

Key Responsibilities

  • Nurture an inclusive team culture that promotes active engagement, fosters collaboration, and cultivates harmony.
  • Maintain exceptional interpersonal skills to ensure crystal-clear, effective communication with both the store team and cross-functional partners.
  • Propel team growth and development through training, coaching, and consistent feedback in areas such as product knowledge, sales techniques, and the delivery of exceptional customer service.
  • Exhibit a strong leadership presence on the sales floor, establishing a benchmark for customer service excellence.
  • Strategically execute the brand's vision and objectives, effectively communicating all key performance indicators (KPIs), expectations, directives, and store initiatives to the team.

Requirements

  • High School Diploma or equivalent preferred.
  • 2-3 years of retail management experience; jewelry experience preferred.
  • 2-3 years of retail operations experience; effectively managing store inventory.
  • Proven ability to drive sales.
  • Strong leadership skills with business acumen.
  • Proficient in Shopify, Google Workspace, and inventory management software.
  • Ability to work nights, weekends, and holidays.

What We Offer

  • Health Insurance and Wellness.
  • Vacation and Time Off.
  • Parental Leave.
  • Brand Perks: Employee discount; Welcome gift card.

Ana Luisa is an equal opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.



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