Product Support Specialist

1 week ago


Peoria, Illinois, United States Randstad Full time
Job Title: Product Support Analyst

At Randstad Digital, we are seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will play a critical role in providing exceptional support to our customers, dealers, and internal teams.

Key Responsibilities:
  • Provide worldwide support for digital products and applications associated with the eCommerce workstream.
  • Serve as an eCommerce workstream Product expert/Subject Matter Expert, staying current with all digital products and applications associated with their respective workstream.
  • Manage cases to provide an appreciated, secure, and effortless experience with customers, dealers, and internal Caterpillar for every interaction.
Requirements:
  • At least 2 years of experience in product service support, application support, or equivalent support work.
  • University degree/technical certification or equivalent experience.
Desired Skills & Experience:
  • Interpersonal skills to deal with sensitive, emotional, or potentially controversial situations.
  • Ability to influence behavior change in people (including customers, suppliers, other employees, dealers, etc.) and/or obtain the cooperation and commitment of others as needed.
  • Experience with the use of Salesforce, specifically for Customer Relationship Management.
  • Experience in Contact Center Operations, specifically related to customer experience and/or customer support.
  • Strong planning and communication skills.
  • Strong critical thinking/problem-solving skills.
  • Vendor Management experience.
Qualifications:
  • Experience level: Experienced.
  • Minimum 2 years of experience.
  • Education: Bachelors.

Randstad Digital is an Equal Opportunity Employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us. The offered salary will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



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