Product Support Specialist
1 week ago
At Randstad Digital, we are seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will play a critical role in providing exceptional support to our customers, dealers, and internal teams.
Key Responsibilities:- Provide worldwide support for digital products and applications associated with the eCommerce workstream.
- Serve as an eCommerce workstream Product expert/Subject Matter Expert, staying current with all digital products and applications associated with their respective workstream.
- Manage cases to provide an appreciated, secure, and effortless experience with customers, dealers, and internal Caterpillar for every interaction.
- At least 2 years of experience in product service support, application support, or equivalent support work.
- University degree/technical certification or equivalent experience.
- Interpersonal skills to deal with sensitive, emotional, or potentially controversial situations.
- Ability to influence behavior change in people (including customers, suppliers, other employees, dealers, etc.) and/or obtain the cooperation and commitment of others as needed.
- Experience with the use of Salesforce, specifically for Customer Relationship Management.
- Experience in Contact Center Operations, specifically related to customer experience and/or customer support.
- Strong planning and communication skills.
- Strong critical thinking/problem-solving skills.
- Vendor Management experience.
- Experience level: Experienced.
- Minimum 2 years of experience.
- Education: Bachelors.
Randstad Digital is an Equal Opportunity Employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us. The offered salary will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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