Digital Technical Analyst
1 week ago
The Digital Technical Analyst is responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.
Key Responsibilities:
- Triage and resolve support tickets as per the defined Service Level agreement
- Work on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls
- Investigate tickets, perform statistical analyses, testing, and analysis of application failures
- Resolve tickets proactively, identifying and managing issue resolutions, documenting, and providing follow-up on the resolution process with the requestor
- Involve in Application Availability and performance monitoring
Requirements:
- At least 2-4 years of experience in Application Support
- Expertise with relational databases support, querying, and database reporting preferably Snowflake
- Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES
- Experience troubleshooting issues related to UI/API and Data flow
- Expertise with high availability architecture
- Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.,)
Desired Skills:
- Working experience with programming languages: Python, PowerShell, SQL, and JSON
- Working knowledge on deploying autoscaling features (no hands-on support required)
Soft Skills:
- Verbal and written communication skills. Ability to clearly communicate ideas
- Problem-solving skills, customer service, and interpersonal skills
Education and Experience:
- Requires a college or university degree, with 2-4 years' experience OR technical certification w/ 8 years' experience
- At least 2-4 years of experience in Application Support
Location: Peoria, Illinois
Job Type: Contract
Salary: $45 - $50 per hour
Work Hours: 8am to 5pm
Education: Bachelors
Responsibilities:
- Triage and resolve support tickets as per the defined Service Level agreement
- Work on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls
- Investigate tickets, perform statistical analyses, testing, and analysis of application failures
- Resolve tickets proactively, identifying and managing issue resolutions, documenting, and providing follow-up on the resolution process with the requestor
- Involve in Application Availability and performance monitoring
Qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: Bachelors (required)
Skills:
- Technical Support (2 years of experience is required)
- Snowflake (2 years of experience is required)
- AWS Cloud Formation (2 years of experience is required)
- Thousand Eyes (2 years of experience is required)
- AppDynamics (2 years of experience is required)
- Grafana (2 years of experience is required)
- API (2 years of experience is required)
- Lambda (1 year of experience is required)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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