Parts Counter Associate

2 weeks ago


Charleston, Illinois, United States OWEN MOTOR GROUP INC DBA OWEN FORD Full time
Job Summary

We are seeking a highly skilled and knowledgeable Parts Counter Associate to join our team at Owen Motor Group, Inc. DBA Owen Ford. As a key member of our parts department, you will be responsible for providing exceptional customer service, ensuring accurate and efficient parts ordering and inventory management, and maintaining a high level of product knowledge.

Key Responsibilities
  • Parts Ordering and Inventory Management
    • Read and interpret vehicle diagrams and catalogs to determine replacement parts and prices.
    • Determine replacement parts required based on customer requests, vehicle inspections, or customer descriptions of malfunctions.
    • Receive and fill telephone orders for parts, ensuring accurate and timely delivery.
  • Customer Service and Support
    • Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
    • Advise customers on substitution or modification of parts when identical replacements are not available.
    • Examine returned parts for defects and exchange or refund as necessary.
  • Inventory and Stock Management
    • Take inventory of stock, ensuring accurate and up-to-date records.
    • Mark and store parts in stock rooms according to prearranged systems.
  • Product Knowledge and Training
    • Develop and maintain a high level of product knowledge, including motorcycle parts and accessories.
    • Participate in ongoing training and development to stay up-to-date on new products and technologies.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Motorcycle parts experience preferred.
  • Skills and Abilities
    • Exceptional oral and written communication skills.
    • Proficient in basic math and writing skills.
    • Proven customer service track record or obvious desire to provide next-level customer service.
    • Comfortable in a fast-paced, competitive environment.
  • Certifications and Licenses
    • Pass drug testing, background investigation/interview, and pre-employment assessment.
Benefits
  • Competitive pay plan.
  • Medical, dental, vision, and disability insurance.
  • Simple IRA and life insurance.
  • Paid vacation and holidays.
  • Internal promotion opportunities and ongoing training.
  • Employee discounts.


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