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Parts Counter Specialist

2 months ago

Charleston, West Virginia, United States Hendrick Automotive Group Full time
Job Title: Parts Counterperson

Job Summary: We are seeking a skilled Parts Counterperson to join our team at Hendrick Automotive Group. As a key member of our parts department, you will be responsible for selling parts to customers, providing excellent customer service, and ensuring a seamless experience for our customers.

Key Responsibilities:

  • Assist customers in selecting and purchasing parts
  • Place special orders for parts
  • Read and interpret part manuals to ensure accurate identification and selection
  • Provide pricing and product information to customers
  • Dispense parts to the service department and body shop
  • Order out-of-stock parts requested by customers
  • Assist in taking inventory
  • Meet departmental production and profitability goals
  • Maintain CSI at or above dealership standards
  • Answer telephone calls promptly and professionally
  • Maintain a clean and organized workspace
  • Participate in required training
  • Record all hours worked accurately in the company timekeeping system
  • Follow all safety rules and regulations
  • Comply with company policies and procedures

Requirements:

To be successful in this role, you should have a strong understanding of automotive parts and excellent customer service skills. You should also be able to work effectively in a fast-paced environment and maintain a high level of accuracy and attention to detail.

Preferred Qualifications:

A high school diploma or equivalent is required. Previous experience in a parts department or customer service role is preferred.

Work Environment:

This role requires regular attendance and the ability to work a variety of shifts, including evenings and weekends. You should be able to lift up to 30 pounds and stand for long periods of time.

Core Values:

We are committed to our core values of Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.