Customer Service Representative

2 weeks ago


Phoenix, Arizona, United States Compass Group Careers Full time
Job Overview

We are currently seeking a dedicated Guest Services Agent to join our team. This role is essential in ensuring a seamless experience for our guests from check-in to check-out.

Key Responsibilities
  • Registration Process: Manage the check-in and check-out procedures, ensuring all guest information is accurately entered into our systems.
  • Guest Account Management: Ensure that all services and room charges are correctly reflected in guest statements.
  • Payment Processing: Assist guests with payment transactions, including accepting various forms of payment and issuing receipts.
  • Information Provider: Offer guests detailed information about hotel services, amenities, and local attractions.
  • Special Requests: Handle special requests from guests and coordinate with relevant departments to fulfill them.
  • Communication: Respond promptly to phone calls and emails, ensuring effective communication with guests.
  • Complaint Resolution: Address guest complaints with professionalism and escalate issues when necessary.
  • Emergency Assistance: Provide support to guests during emergency situations.
  • Front Desk Maintenance: Ensure the front desk area is well-stocked and operational.
  • Additional Duties: Perform other responsibilities as assigned by management.
Benefits

As part of our team, you will enjoy a range of benefits, including:

  • Retirement Plan
  • Health and Wellness Programs
  • Discount Marketplace
  • Voluntary Benefits such as Critical Illness Insurance and Accident Insurance

Full-time positions also offer additional benefits including Medical, Dental, Vision, and Life Insurance.

About Us

Compass Group is committed to fostering an inclusive workplace where diversity of thought drives our success. We are an equal opportunity employer and welcome applicants from all backgrounds.

Qualified candidates will be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation.



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