Customer Service Representative

1 week ago


Phoenix, Arizona, United States CornerStone Staffing Full time

**Job Summary**

CornerStone Staffing is seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling incoming calls from borrowers regarding their defaulted mortgages, providing exceptional customer service, and resolving issues promptly.

**Key Responsibilities:**

  • Receive incoming calls from borrowers regarding their defaulted mortgages.
  • Provide exceptional customer service and respond promptly to resolve any issues.
  • Maintain a pleasant voice and utilize proper grammar during all customer interactions.
  • Utilize vendor-related software efficiently to process borrower inquiries and requests.

**Requirements:**

  • Job stability demonstrated on resume.
  • Over 40WPM - will be tested.
  • Prior foreclosure/mortgage experience is highly preferred.
  • Previous experience in a call center environment is required.
  • Exceptional mathematical skills to accurately process financial information.
  • Strong organizational and time management skills.
  • Ability to work collaboratively as part of a team.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to remain calm and composed in stressful situations.
  • Consistent and reliable attendance record.

**On-boarding Requirements:**

  • High School Diploma or equivalent (GED).
  • Criminal Background & Drug Screening.
  • 2 verifiable employment references.


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