Customer Service Representative
1 week ago
**Job Summary**
CornerStone Staffing is seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling incoming calls from borrowers regarding their defaulted mortgages, providing exceptional customer service, and resolving issues promptly.
**Key Responsibilities:**
- Receive incoming calls from borrowers regarding their defaulted mortgages.
- Provide exceptional customer service and respond promptly to resolve any issues.
- Maintain a pleasant voice and utilize proper grammar during all customer interactions.
- Utilize vendor-related software efficiently to process borrower inquiries and requests.
**Requirements:**
- Job stability demonstrated on resume.
- Over 40WPM - will be tested.
- Prior foreclosure/mortgage experience is highly preferred.
- Previous experience in a call center environment is required.
- Exceptional mathematical skills to accurately process financial information.
- Strong organizational and time management skills.
- Ability to work collaboratively as part of a team.
- Excellent verbal and written communication skills.
- Demonstrated ability to remain calm and composed in stressful situations.
- Consistent and reliable attendance record.
**On-boarding Requirements:**
- High School Diploma or equivalent (GED).
- Criminal Background & Drug Screening.
- 2 verifiable employment references.
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