Customer Service Representative

4 days ago

Phoenix, Arizona, United States Thomas Management LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-line staff, you will be responsible for providing exceptional service to our customers, ensuring a positive and memorable experience in our dining facilities.

Key Responsibilities
  • Provide friendly and efficient customer service to residents, family members, and staff.
  • Greet customers warmly, answer questions, and assist with menu inquiries.
  • Operate cash registers accurately and efficiently, ensuring precise transactions.
  • Handle cash, credit cards, and electronic payments with attention to detail.
  • Issue receipts and maintain proper cash drawer procedures.
  • Process food and beverage orders in a timely manner with accuracy.
  • Stay informed about daily specials, menu changes, and dietary considerations.
  • Assist customers in making informed choices based on their preferences and dietary needs.
  • Set up and maintain an appropriate cashier bank at the beginning of each shift.
  • Collect and record data for cash control and reporting purposes.
  • Stock and organize cafeteria items, including beverages, condiments, and snacks.
  • Ensure that merchandise displays are appealing and well-maintained.
  • Maintain a clean and organized cashier station.
  • Adhere to hygiene and sanitization standards, especially during food transactions.
  • Communicate effectively with kitchen staff to coordinate order preparation and delivery.
  • Address customer concerns or issues promptly and professionally.
  • Collaborate with other cafeteria staff to ensure smooth operations and customer satisfaction.
  • Adhere to all company policies, including those related to cash handling, food safety, and customer service.
  • Be flexible and adaptable to changes in the cafeteria environment, adjusting to varying customer volumes and preferences.
  • Represent Thomas Management LLC with a positive and professional demeanor, contributing to the overall positive atmosphere in our facilities.
Requirements
  • 18 years or older, pending specific state requirements.
  • Strong written and oral communication skills.
  • Prior experience with one-on-one customer service interaction preferred.
  • Strong teamwork skills.
  • ServSafe Certification and State Food Handlers Card
  • Basic computer and math skills
  • Ability to read, speak, write, and comprehend English
  • The ability to work holiday and weekend shift schedules.
  • Successful candidates must meet eligibility criteria, including the ability to undergo and successfully complete a criminal background check and drug screen in accordance with applicable State laws and regulations.
  • Ability to provide documents for work authorization. We utilize E-Verify, an online system that allows us to confirm the eligibility of our employees to work in the United States.
Physical and Sensory Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & responsibilities. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. Physical stamina to stand for long periods, lift heavy bags of flour or trays of baked goods, and perform repetitive tasks. The employee is frequently exposed to flames, fumes, or airborne particles. The employee is occasionally exposed to wet or humid conditions, extreme cold, extreme heat & vibration. The noise level in the work environment is usually moderate.

We are committed to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

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