Fitness Center Representative

4 weeks ago


Santa Rosa, California, United States Planet Fitness Full time
Job Summary

The Fitness Center Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as strong communication and problem-solving skills.

Key Responsibilities
  • Greet members, prospective members, and guests, providing a positive and welcoming experience.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues as needed.
  • Maintain the neatness and cleanliness of the club, ensuring a safe and healthy environment for members.
Qualifications and Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
  • Strong listening and problem-solving skills, with the ability to empathize with members.
  • Diplomacy and professionalism in all interactions.
  • High School diploma or equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 pounds.
  • Occasional exposure to toxic chemicals.
Compensation

$18.00 per hour

Planet Fitness is a dynamic and growing company that values its employees and provides a supportive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.



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