Boutique Fitness Studio Manager

2 weeks ago

Santa Rosa, California, United States YogaSix Santa Rosa Full time
Job Description
Position Overview
We are seeking an experienced sales leader who can create and cultivate members through grassroots campaigns, ongoing community events, and social media savvy. The ideal candidate will have a passion for improving people's lives and be responsible for ensuring the studio meets sales goals, is well-maintained, and provides exceptional customer experiences.

Essential Duties & Responsibilities:
  • Sales & Marketing
    • Proven experience in lead management, including generating, following up, and closing leads.
    • Manage and grow all revenue streams, including memberships, private training, retail, and teacher training, to achieve monthly goals.
    • Partner with Company Owners to create and execute ongoing marketing and social media plans based on studio needs, focusing on new member acquisition, retention, and loyalty.
    • Find, schedule, and attend community events to create brand presence and generate leads.
    • Work closely with the Company Owners and Franchise Sales Team to ensure the health and profitability of the studio.
  • Customer Service & Member Retention
    • Assist students in choosing classes that fit their goals by showing extensive knowledge of our offerings.
    • Work front desk shifts as needed at the studio.
    • Greet all members, guests, and team members with the highest level of customer service.
    • Handle studio billing matters, manage member freezes, and resolve customer service issues as they arise.
    • Excellent communication and strong interpersonal skills across various mediums.
    • Follow up on complaints, questions, and concerns, and respond to internal/external customer needs in a friendly, timely, and efficient manner.
  • Operations
    • Partner with Company Owners and Lead Instructor to schedule and monitor class schedules and class format mix.
    • Oversee studio cleanliness, including vacuuming/mopping floors, sanitizing/organizing props, cleaning bathrooms, and common areas, and manage maintenance of studio equipment.
    • Manage studio budget, spending, and reporting.
    • Participate in studio, regional, and company-wide meetings and trainings as needed.
    • Partner with Company Owners to plan, order, inventory, and merchandise all retail items.
    • Maintain accurate data in all appropriate systems for reporting and statistical purposes.
  • Management & Leadership
    • Recruit, hire, onboard, supervise, coach, mentor all studio staff, with support of Lead Instructor and Company Owners.
    • Train, develop, and manage front desk staff in sales strategy.
    • Develop and promote teamwork and cooperation among co-workers.
  • Maintain a positive, upbeat attitude, promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.
  • Perform other duties as assigned.

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