Member Service Center Representative

3 weeks ago


Santa Rosa, California, United States Redwood Credit Union Full time

At Redwood Credit Union, we're passionate about serving our members and communities. As a Member Service Center Representative, you'll play a vital role in delivering exceptional service and support to our valued members.

Key Responsibilities:
  • Answer phone calls and respond to member inquiries in a timely and professional manner.
  • Process transactions, open new accounts, and assist with loan transactions.
  • Provide education on lending, CUSO, and membership information to members.
  • Research and resolve member complaints and issues.
  • Deliver excellent member service by implementing Credit Union policy and departmental procedures.
  • Sell Credit Union products and services to meet member needs.
Requirements:
  • High school diploma or equivalent required.
  • Two years of call center, retail, or clerical experience in a customer service environment.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet performance standards.
What We Offer:
  • Competitive hourly rate: $24.00 - $30.00 per hour (plus 8% call center differential).
  • Robust benefits package, including medical, dental, vision, and 401(k) with employer match.
  • Opportunities for career advancement and professional growth.
  • A supportive and inclusive work environment.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional member service and support, we encourage you to apply for this exciting opportunity.



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