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Customer Service Representative

2 months ago

Burlington, Vermont, United States The University of Vermont Health Network Full time

Job Title: Customer Service Representative

Job Summary:

The University of Vermont Health Network is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to patients and customers, resolving issues related to self-pay balances, and ensuring a positive experience for all interactions.

Key Responsibilities:

  • Respond to patient inquiries and resolve issues related to registration, coding, billing, insurance, payment, budget plans, financial assistance, and general account questions.
  • Act as a liaison between patients, hospital and professional billing teams, medical groups, insurance companies, and attorneys to resolve patient-related issues.
  • Review and educate patients and customers on benefit coverage issues, referral management, claims administration, and billing concerns.
  • Initiate calls to self-pay patients to review and determine appropriate payment terms and/or financial options to resolve the account.
  • Function well under pressure and high levels of stress in a fast-paced contact center environment.

Requirements:

  • Associate's degree required or a combination of education and experience may be substituted.
  • Three years of customer service, registration, billing, or collection experience preferred.

What We Offer:

The University of Vermont Health Network offers a competitive salary and benefits package, as well as opportunities for professional growth and development.