Customer Service Representative

4 weeks ago


Burlington, Vermont, United States Window World Full time
Job Summary

Window World is seeking highly motivated professionals to join our team as Customer Service Representatives. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Manage a high volume of inbound and outbound calls, utilizing strong communication and problem-solving skills to resolve customer issues.
  • Work within our customer relations management system to schedule appointments, record customer data, and track customer interactions.
  • Collaborate with Design Consultants to enter customer contracts, complete introductory calls, collect deposits, and set up necessary paperwork for the installation process.
  • Provide exceptional customer service, ensuring a positive experience for all Window World customers.
  • Troubleshoot product and service issues, clarifying and documenting customer concerns, determining the cause of the problem, and selecting and expediting the best solution.
  • Follow standard operating procedures, maintaining strong knowledge of products, policies, and services of the organization.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities.
  • Strong knowledge of products, policies, and services of the organization.
  • Ability to work collaboratively with team members to achieve customer satisfaction.
What We Offer

As a Customer Service Representative at Window World, you will enjoy a competitive hourly rate of $22.00, a comprehensive benefits package, and opportunities for professional growth and development. Join our team and become a part of America's leading exterior remodeling company, dedicated to providing exceptional quality and workmanship, superior service, and affordable prices.



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