Customer Service Representative

4 weeks ago

Burlington, Vermont, United States Citizens Financial Group, Inc. Full time

About the Role:

Citizens Financial Group, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide personalized service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process transactions, including cash and digital payments, while maintaining accurate records and adhering to financial policies and procedures.
  • Work collaboratively with colleagues to achieve quarterly referral goals and contribute to a positive and productive team environment.
  • Stay up-to-date on Citizens products and benefits, educating customers and responding to their questions and concerns.

What We Offer:

  • A competitive salary and benefits package, including comprehensive health care coverage, a 401K with corporate match, and tuition assistance.
  • Opportunities for career growth and development, including training, coaching, and career planning resources.
  • A commitment to community, with 4 hours of paid time off annually for volunteering and matching donations to eligible 501(c)(3) organizations.

Requirements:

  • High School degree or GED.
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
  • Strong listening and communication skills, with the ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
  • Ability to problem solve and provide solutions to customer issues, while maintaining a customer-centric approach to deliver exceptional service.
  • Comfortable with using digital technology to support the delivery of business goals.

How to Prepare:

Set aside 30-45 minutes for the self-guided assessment, which includes questions and games. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions, with 1 minute to prepare, 3 minutes to respond, and 1 opportunity to re-record. Share your skills and experience, and bring your personality to the interview.

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