Resort Operations Manager

3 days ago

Kissimmee, Florida, United States Holidayinnclub Full time

**Job Summary**

We are seeking a highly motivated and experienced Resort Operations Manager to join our team at Holiday Inn Club. As an Assistant Manager of Activities, you will play a key role in bringing our brand promise to life in resort recreational and entertainment departments.

**Key Responsibilities:**

  • Hiring, training, coaching, and scheduling of assigned team members.
  • Development of Performance Development Plans (PDPs), evaluation, and active coaching to develop Brandhearted guest engagement delivery staff.
  • Analyze and recommend adjustments to staffing, performance targets, and resources to achieve results.
  • Assist with managing department engagement plans, talent review, and succession planning.
  • Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions.
  • Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction.
  • Ensure that special needs and requests of guests, VIPs, and repeat visitors are fulfilled.
  • Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards.
  • Actively model the brand behaviors in all aspects of the business.
  • Balance the urgency of meeting budget goals with focus on team, individual, and brand success.
  • Assist with managing the daily execution of well-defined activities and entertainment strategies and programs developed by others.
  • Assist to implement and maintain consistent delivery of guest engagement brand standards and ways of working that create fun and immersive experiences for the entire family.
  • Execute pre-defined programs and policies within assigned area and teams that maintain a safe and secure environment for guests, team members, and resort assets in compliance with owners' policies and procedures, and regulatory requirements.
  • Maintain partnership and compliance with third-party vendors for contracts, performance standards, and inspections.
  • Assist in the development of departmental budgets and allocation of resources to meet financial goals.
  • Operate departments successfully within budgetary guidelines.

**Requirements:**

  • Demonstrated ability to anticipate, prevent, and solve complex problems, and deliver results.
  • Demonstrated professional verbal and written communication and presentation skills.
  • Intermediate level mastery of Microsoft Office products, Excel, and record/time keeping.
  • Driving record must qualify to drive company-owned vehicles.
  • Must be at least 21 years of age with a valid driver's license, and minimum of 4 years of driving experience.
  • High School Diploma or GED equivalent required. Four-year college degree preferred.
  • 3 years Customer-facing service/hospitality/Recreations/Activities experience.
  • 2 years Supervisory/Managerial experience.

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