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Security Officer

2 months ago

Kissimmee, Florida, United States Holidayinnclub Full time

**Job Summary**

As a Security Officer with Holiday Inn Club Vacations, you will play a critical role in ensuring the safety and security of our guests and employees. This is a high-guest contact position that requires an approachable, friendly, and polished demeanor with a guest-focused mindset.

**Key Responsibilities**

  • Greet guests warmly and offer advice and guidance regarding the resort.
  • Document all visitors entering the property and ensure they receive directions on how to reach their intended destinations.
  • Act as the first responder to all visitors, guests, and employee accidents on property, administering first aid and contacting emergency services as needed.
  • Secure First Report of Injury in the case of employee injuries and assist with the drug and alcohol testing of employees when appropriate.
  • Patrol the resort to ensure the safety and security of guests, employees, and assets, taking immediate action to correct any safety hazards and cleanliness issues.
  • Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort, limiting liability.

**Requirements**

  • Strong customer service background.
  • Two years of hotel or retail experience with high customer contact preferred.
  • Valid driver's license.
  • Must be at least 18 years of age with a valid driver's license and minimum of 1 year of driving experience.
  • Must meet company required motor vehicle policy standards.
  • Have a guest-focused posture and attitude.
  • Be thoroughly familiar with the resort layout, activities, functions, fire, and emergency disaster procedures.
  • Good verbal and written communication skills.
  • Ability to work under pressure.
  • Initiative and drive to maintain resort and Security Services department standards.
  • Strong knowledge of standard safety protocols.