Application Administrator

4 weeks ago

Norfolk, Virginia, United States Hampton Roads Transit Full time
Job Description

Hampton Roads Transit is seeking a highly skilled and motivated Application Administrator to join our team. As an Application Administrator, you will play a critical role in ensuring the smooth operation of our enterprise software systems, particularly in the realm of Intelligent Transportation Systems.

In this role, you will work closely with the Application Services team to provide technical support and implement software solutions that meet the needs of our organization. You will be responsible for identifying and resolving systems issues, collaborating with network and server infrastructure teams, and monitoring application performance and uptimes.

To be successful in this role, you will need to have a strong analytical and problem-solving skills, excellent communication and interpersonal skills, and a working knowledge of enterprise applications, databases, and software application system concepts. Experience with transit-specific applications such as HASTUS, TransitMaster, and Enterprise Asset Management System is highly desirable.

Key Responsibilities:

  • Work with the Application Services team to provide technical support and implement software solutions.
  • Identify and resolve systems issues, collaborating with network and server infrastructure teams.
  • Monitor application performance and uptimes.
  • Document modifications to software and hardware configuration and related procedures.
  • Serve as a contact/liaison between functional users, vendors, and the Application Services team.
  • Provide application-level technical support, bridging the gap between the user and the Application Services team.
  • Work with system vendors to resolve issues as needed.
  • Provide recommendations to the Application Services team on departmental needs related to applications for additional training, report customizations, system enhancements, upgrades, etc.
  • Manage application user and profile management.
  • Maintain plans and processes to ensure system availability.
  • Maintain current knowledge of relevant technologies.
  • Collaborate with the Application Services and other teams in activities associated with system implementation, maintenance, and upgrade activities.
  • Develop an in-depth knowledge of public transportation definitions and terminology by utilizing various resources such as APTA, TCRP, FTA, and NTD.
  • Maintain records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
  • Perform on-call duties on rotation schedule as per established policies.
  • Perform all other related duties as required.

Requirements:

  • Strong analytical and problem-solving skills and excellent computer skills required.
  • Strong communication and interpersonal skills are essential.
  • Working knowledge of enterprise applications, databases, terminology, processes, and an understanding of software application system concepts.
  • An understanding of transit scheduling concepts and operations dispatch functions is strongly desired.
  • Direct experience administering transit-specific applications such as HASTUS, TransitMaster, and Enterprise Asset Management System is strongly desired.
  • Experience using GIS/mapping programs such as ESRI ArcGIS, MapInfo, and geospatial analysis functions desired; experience administering ESRI applications preferred.
  • Experience using Crystal Reports, MS Excel and other report generation tools is desired.
  • Knowledge of SQL.
  • Ability to work independently and use good judgment in decisions affecting application administration.

Software Knowledge and Skills:

  • Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.
  • Basic problem-solving skills associated with software applications used is expected.

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect self, fellow employees, and the public from injury or harm.

Promote safety awareness and follow safety procedures and policies.

Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.

Training and/or Education:

BS in Computer Science, Systems Engineering, Information Systems or Related Field.

Required Experience:

Previous work experience in applications administration with emphasis on supporting transit specific applications such as HASTUS, TransitMaster, and Trapeze EAM.

A background in transit scheduling/planning/operations, information technology or intelligent transportation systems strongly preferred.

Licenses or Certificates:

Possess a valid Driver's License.

Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Special Requirements:

This position is classified as essential personnel.

FLSA Status:

Exempt

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unusual Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work involves meeting multiple demands on a timely basis.

Duties may require some seasonal overtime.

The nature of the job may require providing assistance to Enterprise Application users (primarily by phone, but occasionally in person) in the evenings and on weekends.

Accessibility:

If you need an accommodation as part of the employment process please contact Human Resources at

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