Travel Administrator
3 weeks ago
Job Summary:
The Application Administrator will serve as an administrator for Hampton Roads Transit's enterprise software systems in the realm of Intelligent Transportation Systems. This role plays a crucial part in technical software support and implementations.
This person will work with the Application Services and IT team to ensure enterprise applications operate in a manner that enables HRT staff to meet organizational goals for increased ridership and improved operational efficiency.
The ideal candidate will have a broad, cross-departmental view of the organization, understand transit, organizational, and departmental policies, processes, and procedures to leverage system capabilities and promote effective use of the enterprise applications to meet organization goals and needs.
Key Responsibilities:
- Work with Application Services team in the technical support of enterprise applications and databases.
- Work with system users to understand, resolve, document, and ensure proper follow-up to issue resolution.
- Collaborate with network and server infrastructure teams when troubleshooting issues.
- Monitor application performance and uptimes.
- Document modifications to software and hardware configuration and related procedures.
- Serve as contact/liaison between functional users, vendors, and Application Services team.
- Provide application-level technical support, bridging the gap between the user and Application Services team.
- Provide recommendations to Application Services team on departmental needs related to applications for additional training, report customizations, system enhancements, upgrades, etc.
- Application user and profile management.
- Collaborate with Application Services and other teams in activities associated with system implementation, maintenance, and upgrade activities.
- Maintain records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
- Performs on-call duties on rotation schedule as per established policies.
Requirements:
- Strong analytical and problem-solving skills and excellent computer skills required.
- Working knowledge of enterprise applications, databases, terminology, processes, and an understanding of software application system concepts.
- An understanding of transit scheduling concepts and operations dispatch functions is strongly desired.
- Direct experience administering transit-specific applications such as HASTUS, TransitMaster, and Enterprise Asset Management System is strongly desired.
- Experience using GIS/mapping programs such as ESRI ArcGIS, MapInfo, and geospatial analysis functions desired; experience administering ESRI applications preferred.
- Experience using Crystal Reports, MS Excel and other report generation tools is desired.
- Knowledge of SQL.
- Ability to work independently and use good judgment in decisions affecting application administration.
Software Knowledge and Skills:
- Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.
- Basic problem-solving skills associated with software applications used is expected.
Training and/or Education:
- BS in Computer Science, Systems Engineering, Information Systems or Related Field.
Previous Work Experience:
- Previous work experience in applications administration with emphasis on supporting transit specific applications such as HASTUS, TransitMaster, and Trapeze EAM.
Additional Requirements:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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