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Resident Services Coordinator
2 months ago
AMLI Residential is seeking a highly skilled Resident Services Specialist to join our newly created Resident Service Group. This role is based at our corporate office in Addison and is a Monday-Friday position. Assistant Property Managers and Property Bookkeepers and Leasing Consultants are strongly encouraged to apply.
Key Responsibilities:- Ensure timely management of resident accounts, including rent collections, evictions, utility bills, delinquencies, renewals, and move-outs.
- Maintain accurate resident records, including lease documents, inspection forms, notices, move-out statements, and other administrative forms.
- Complete tasks and monitor activity on Entrata, including inspections, resident contacts, and calendar management.
- Generate reports and complete checklists as required.
- Support financial management processes by monitoring billing and check requests.
- Direct Corporate providers to pricing and accurately use portal functionalities such as service requests, permission to enter, payments, etc.
- Ensure efficient and courteous response to all resident requests.
- Assist the Community Manager in solving resident problems and ongoing resident relations.
- Assist in the management of community incident reports by coordinating and completing follow-up tasks.
- Manage inspection and permit schedules as local, state, and national regulations require.
- A high school diploma or general education degree (GED) is required; a Bachelor's Degree is a plus.
- Two years related experience and/or training or an equivalent combination of education and experience.
- Spanish/English bilingual is a plus.
- Entrata experience is a must.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to make and implement decisions under conditions of risk and or uncertainty.
AMLI Residential is an equal employment opportunity employer that encourages personal and professional development. We offer competitive salaries, leasing commissions, and benefit and recognition programs. If you are a detail-oriented, customer-focused individual with experience in property management, we encourage you to apply for this exciting opportunity.
