Patient Services Coordinator

4 weeks ago


Addison, Texas, United States Medix Infusion Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Specialist to join our team at Medix Infusion. In this role, you will play a critical part in managing intake requests, supporting patient retention efforts, coordinating insurance verification, scheduling treatments, and delivering exceptional customer service.

Key Responsibilities
  • Manage intake requests, including processing electronic referrals, creating patient records, and ensuring insurance verification. Respond to faxed and electronic documents, routing them efficiently to the appropriate teams.
  • Coordinate patient scheduling for home and in-suite therapies, ensuring accurate and timely appointment confirmations. Assist patients with rescheduling and answer inquiries about treatment availability.
  • Support patient retention by building positive relationships with patients and their caregivers, providing timely follow-ups, and addressing any concerns or barriers to continued care.
  • Answer and route phone calls professionally, responding to patient inquiries and concerns promptly. Deliver exceptional customer service by ensuring a positive experience for both patients and healthcare providers.
  • Scan, upload, and organize patient documents, maintaining strict confidentiality. Ensure patient records are accurate, timely, and compliant with healthcare regulations.
Requirements
  • High School Diploma or equivalent.
  • 1-2 years of experience in a healthcare setting, supporting intake, scheduling, and/or insurance coordination.
  • Excellent organizational skills with the ability to prioritize multiple tasks.
  • Strong customer service skills and a commitment to providing a positive patient experience.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to maintain confidentiality and handle sensitive patient information.
Why Work with Us?
  • Compassionate Team: Join a dedicated team focused on exceptional patient care.
  • Supportive Environment: Thrive in a positive work culture with growth opportunities.
  • Competitive Compensation: Enjoy a comprehensive benefits package and competitive pay.
  • Excellent Culture: Rated highly by our employees (NPS Score).
  • Patient-First Approach: We treat others as we want ourselves or our families treated.
  • Integrity: We are committed to doing the right thing in all situations.
  • Team-Oriented: Work in a collaborative environment with an emphasis on positive intent.
  • Comprehensive Benefits: Health and life insurance, voluntary dental/vision insurance.
  • Retirement Savings: 401(k) plan with company contributions.
  • Paid Time Off: Enjoy paid holidays and vacation time.


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