Vice President of Customer Retention

3 days ago


Atlanta, Georgia, United States Resolution Technologies, Inc. Full time
Job Title: Vice President of Customer Retention

We are seeking a seasoned executive to lead our customer retention efforts as Vice President of Customer Retention. In this role, you will be responsible for developing and implementing strategies to enhance early life customer retention, driving revenue growth through optimization of customer retention, and increasing year 2 retention of new clients.

Key Responsibilities:
  1. Analysis: Conduct detailed analysis to identify new customers at high risk of attrition within the first three years of onboarding.
  2. Retention Strategy Development: Create new programs and offers to retain at-risk customers, including alternate products, pricing, terms, and special customer service hotlines.
  3. Implementation: Collaborate with account management and customer service groups to build a new early life retention team operational to execute retention strategies.
Qualifications:
  • Bachelor's degree in business administration, marketing, or a related field; MBA preferred.
  • Proven success in developing and implementing customer retention strategies in a B2B environment.
  • Strong analytical and data modeling skills with the ability to interpret data, draw insights, and make data-driven decisions.
  • Experience with Six Sigma, Kaizen, or other continuous improvement methodologies.
  • Demonstrated ability to work in a fast-paced and changing environment.
  • Strategic mindset with the ability to think creatively and develop innovative solutions to complex challenges.
  • Experience working with customer relationship management systems (CRMs) and other relevant technology platforms.
  • Excellent leadership and team-building abilities, with a demonstrated capacity to motivate and inspire others.
  • Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
Industry Experience:
  • B2B services, including software, HCM/payroll, banking, pharma, telecom, and supply chain & retail.


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