Current jobs related to Customer Engagement Manager - Santa Clara, California - cesna

  • California: Customer Engagement Manager

    2 days ago

    Santa Ana, California, United States PetSmart Full time

    About Our Store:PetSmart is a community of pet lovers who share a passion for delivering exceptional customer experiences. As a Customer Engagement Manager in our California stores, you will play a key role in driving sales growth, improving customer satisfaction, and fostering a positive store environment.About Your Role:As a Customer Engagement Manager,...

  • Digital Customer Engagement Manager

    3 weeks ago

    Santa Monica, California, United States Sinclair Broadcast Group Full time

    Job Title: Digital Customer Engagement ManagerWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at Tennis Channel. As a key member of our marketing team, you will be responsible for developing and executing data-driven CRM strategies to drive customer engagement and retention.Responsibilities:Develop and execute CRM...

  • PetSmart Customer Engagement Manager

    1 month ago

    Rancho Santa Margarita, California, United States PetSmart Full time

    About Our StoreAt PetSmart, we're passionate about creating a welcoming environment for pets and their owners. As a Customer Engagement Manager, you'll play a key role in ensuring our stores run smoothly and efficiently, providing an exceptional shopping experience for our customers.About Your RoleAs a key member of our Department Management team, you'll be...

  • Customer Program Manager

    1 week ago

    Santa Clara, California, United States Gables Search Group Full time

    Job Title: Customer Program ManagerWe are seeking a highly skilled Customer Program Manager to join our team at Gables Search Group. As a key member of our organization, you will play a crucial role in managing customer semiconductor switching projects and programs from initiation to completion.Key Responsibilities:Manage customer semiconductor switching...

  • California Customer Engagement Manager

    2 days ago

    Rancho Santa Margarita, California, United States PetSmart Full time

    About Our StorePetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth and customer satisfaction in our stores.About Your RoleIn this role, you will be responsible for leading a team of retail and pet care associates to deliver a...

  • California: Customer Engagement and Experience Manager

    3 days ago

    Santa Clarita, California, United States PetSmart Full time

    About Our StoreAt PetSmart, we're passionate about creating a welcoming environment for pet parents and their furry friends. As a Customer Engagement Manager, you'll play a vital role in ensuring our stores run smoothly and efficiently.Your RoleAs a key member of our Department Management team, you'll be responsible for leading the store team in the...

  • Customer Success Manager

    1 week ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users, promoting a culture of customer satisfaction, and driving business growth.Key ResponsibilitiesSupervise the daily operations of...

  • Customer Success Manager

    2 weeks ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users and promoting a culture of customer satisfaction throughout the organization.Key ResponsibilitiesSupervise the daily operations of...

  • Customer Success Manager

    1 week ago

    Santa Clara, California, United States Anatomage, Inc. Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Anatomage, Inc. This is an exciting opportunity to work with a leading company in the medical education industry.The Customer Success Manager will be responsible for overseeing the daily operations of our customer support team, facilitating customer onboarding and...

  • Customer Success Manager

    4 weeks ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users and promoting a culture of customer satisfaction throughout the organization.Key ResponsibilitiesSupervise the daily operations of...

  • Customer Success Manager

    3 days ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to provide exceptional customer service to our Anatomage end-users and promote this idea throughout the organization. The goal is to maintain an efficient and profitable customer support department, increase customer satisfaction, loyalty, and retention, and meet their expectations.Key...

  • Enterprise Customer Success Manager

    2 weeks ago

    Santa Clara, California, United States dragonboat Inc. Full time

    Job Title: Sr. Enterprise Customer Success ManagerAt Dragonboat Inc., we are seeking a highly skilled and experienced Sr. Enterprise Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for managing post-onboarding activities for our mid-market and enterprise customers.Key...

  • Enterprise Customer Success Manager

    3 weeks ago

    Santa Clara, California, United States dragonboat Inc. Full time

    Job Title: Senior Enterprise Customer Success ManagerAt Dragonboat Inc., we are seeking a highly skilled Senior Enterprise Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for managing post-onboarding activities for our mid-market and enterprise customers.Key Responsibilities:Build and...

  • Enterprise Customer Success Manager

    4 weeks ago

    Santa Clara, California, United States dragonboat Inc. Full time

    About UsDragonboat is a leading product operating platform for product leaders and their teams to strategize, prioritize, deliver, and improve products that drive business results.Job DescriptionKey ResponsibilitiesManage post-onboarding activities for mid-market and enterprise customers through strong relationship-building, product knowledge, planning, and...

  • Customer Success Manager

    3 weeks ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users and promoting our products throughout the organization.The ideal candidate will have a customer-centric mindset, strong analytical...

  • Youth Engagement Specialist

    2 weeks ago

    Santa Clara, California, United States Covenant House California Full time

    Job Title: Youth Engagement SpecialistCovenant House California is seeking a dedicated and compassionate Youth Engagement Specialist to join our team. As a key member of our multidisciplinary team, you will play a vital role in creating a safe and inclusive environment for youth experiencing homelessness and trafficking.Job Summary:The Youth Engagement...

  • Youth Engagement Specialist

    2 weeks ago

    Santa Clara, California, United States Covenant House California Full time

    Job Title: Youth Engagement SpecialistCovenant House California is seeking a dedicated and compassionate Youth Engagement Specialist to join our team. As a key member of our multidisciplinary team, you will play a vital role in creating a safe and inclusive environment for youth experiencing homelessness and trafficking.Job Summary:The Youth Engagement...

  • Youth Engagement Specialist

    1 month ago

    Santa Clara, California, United States Covenant House California Full time

    Job Title: Youth Engagement SpecialistCovenant House California is seeking a dedicated and compassionate Youth Engagement Specialist to join our team. As a key member of our multidisciplinary team, you will play a vital role in providing support and guidance to youth aged 18-24 who are experiencing homelessness and trafficking.Job Summary:The Youth...

  • Senior Customer Advocate

    2 weeks ago

    Santa Clara, California, United States ServiceNow Full time

    About ServiceNowServiceNow is a global leader in digital workflows, helping organizations make the world work better for everyone. Our cloud-based platform and solutions deliver innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Job DescriptionWe're looking for a highly skilled and experienced Manager to join our...

  • Sales and Customer Engagement Representative

    1 week ago

    Santa Monica, California, United States Sonic Automotive Full time

    Job SummaryWe are seeking a highly motivated and results-driven Sales and Customer Engagement Representative to join our team at Sonic Automotive. As a key member of our sales team, you will be responsible for generating sales appointments with customers who contact our dealership via the internet to purchase new and/or pre-owned vehicles.Key...

Customer Engagement Manager

2 months ago

Santa Clara, California, United States cesna Full time
Job OverviewPosition: Customer Success Manager - AI Technology

About Our Company:
At Cesna, we are pioneers in the AI sector, dedicated to the advancement of cutting-edge AI technologies. Our mission is to create innovative solutions that enhance productivity and streamline user experiences, positioning ourselves as leaders in efficiency and innovation.

Role Summary:
The ideal candidate for the Customer Success Manager role will be a customer-focused professional with a strong understanding of product dynamics and exceptional communication skills. This position will manage the complete customer lifecycle, ensuring a seamless experience from onboarding through to retention. The successful candidate will gather and respond to user feedback, thereby enhancing overall customer satisfaction. Additionally, they will devise and implement comprehensive customer experience strategies and initiatives. A thorough knowledge of our products and services is essential, as is the ability to provide expert guidance and solutions to improve customer interactions.

Key Responsibilities:
  • Facilitate the onboarding process for new clients, ensuring a smooth and welcoming introduction to our products.
  • Deliver extensive training and resources to empower customers to maximize their use of our offerings.
  • Proactively mentor and support customers to enhance their engagement with Cesna's products and services.
  • Act as the primary contact for customer inquiries and issues, ensuring timely and effective communication.
  • Address and resolve customer concerns promptly to foster a positive experience.
  • Escalate complex issues to the relevant teams while maintaining accountability for customer satisfaction until resolution.
  • Collaborate closely with research, marketing, and product development teams to ensure a unified customer experience.
  • Oversee outsourced teams, ensuring quality delivery of projects within set timelines.
  • Manage the Customer Success Manager curriculum, continuously adapting and identifying areas for improvement to achieve company KPIs.
  • Initiate and lead projects aimed at enhancing customer satisfaction and loyalty.

Qualifications:
  • A minimum of 7 years of experience in a customer-facing role, such as customer success, account management, sales, or customer support, ideally within a SaaS B2C environment.
  • Outstanding verbal and written communication abilities.
  • Proven ability to collaborate effectively with cross-functional teams, including research, marketing, product development, and support.
  • Strong analytical and organizational capabilities.
  • A passion for working in a fast-paced environment and tackling new challenges daily.
  • Commitment to staying updated on industry trends and continuously improving skills and knowledge.
  • Bilingual proficiency in Korean and English.

Preferred Qualifications:
  • A Bachelor's degree in Business, Marketing, Communication, or a related discipline.

Powered by Cesna