California Customer Engagement Manager

3 weeks ago


Rancho Santa Margarita, California, United States PetSmart Full time

About Our Store

PetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth and customer satisfaction in our stores.

About Your Role

In this role, you will be responsible for leading a team of retail and pet care associates to deliver a safe, clean, and fun environment for our pets and pet parents. You will set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.

Key Responsibilities

  • Pet Parent Engagement: You will develop and implement strategies to engage with customers and create a personalized shopping experience.
  • Associate Leadership: You will lead a team of retail and pet care associates to deliver exceptional customer service and drive sales growth.
  • Overall Retail Initiatives: You will work closely with the store team to ensure a safe and fun environment for our pets and pet parents.

About Your Career

PetSmart offers a range of career opportunities for our leaders, including store management, assistant management, and district management. You will have the opportunity to develop your leadership skills and advance your career in a dynamic and fast-paced environment.

What We Offer

  • A competitive hourly rate of $16.86 to $33.68 per hour, depending on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for career advancement and professional development.

PetSmart is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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