Technical Service Expert
6 days ago
About Us
">Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
">Job Description
">We are seeking a skilled Technical Service Expert to join our team in Louisville, KY. As a key member of our customer service team, you will be responsible for providing excellent technical support to our customers, resolving issues efficiently, and ensuring high levels of customer satisfaction.
">Responsibilities
">- Receive, review, and process customer orders accurately and on time.
- Collaborate closely with Sales and Production teams to align on order details, availability, and timelines.
- Build and customize Bill of Materials (BOM) based on customer requirements.
- Serve as the primary point of contact for customers, addressing questions related to order status, lead times, and anticipated delays.
- Work with Production Planners and Sales when there are changes in customer requirements to maintain alignment.
- Support sales by creating and managing forecasts based on customer orders.
- Coordinate new projects to support the expansion of product offerings and customer solutions.
- Develop and update standard operating procedures for order processing to ensure efficiency and customer satisfaction.
Requirements
">- Bachelor's degree in Engineering, Supply Chain, or a related technical field preferred.
- 1-3 years of experience in a manufacturing, order management, or customer service environment; experience with ERP systems (SAP or Axapta) is a plus.
- Project Management: Ability to manage multiple priorities, coordinate with different teams, and track progress to ensure timely completion of customer orders.
- Analytical Skills: Strong analytical mindset with the ability to interpret data, identify trends, and make recommendations to improve order processing and customer satisfaction.
- Attention to Detail: Exceptional attention to detail and accuracy in order entry, documentation, and tracking to ensure the highest level of service.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work collaboratively across departments.
- Technical Aptitude: Demonstrated ability to work with complex IT systems and software, with a proactive approach to learning new digital tools relevant to order management and data processing.
Benefits
">We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, as well as a comprehensive benefits package, including bonus system, paid vacation, employee referral program, and more.
">About Our Company
">Danfoss is a global leader in engineering solutions for industries such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
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