Technical Service Expert

6 days ago


Louisville, Kentucky, United States Danfoss Full time

About Us

">

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

">

Job Description

">

We are seeking a skilled Technical Service Expert to join our team in Louisville, KY. As a key member of our customer service team, you will be responsible for providing excellent technical support to our customers, resolving issues efficiently, and ensuring high levels of customer satisfaction.

">

Responsibilities

">
  • Receive, review, and process customer orders accurately and on time.
  • Collaborate closely with Sales and Production teams to align on order details, availability, and timelines.
  • Build and customize Bill of Materials (BOM) based on customer requirements.
  • Serve as the primary point of contact for customers, addressing questions related to order status, lead times, and anticipated delays.
  • Work with Production Planners and Sales when there are changes in customer requirements to maintain alignment.
  • Support sales by creating and managing forecasts based on customer orders.
  • Coordinate new projects to support the expansion of product offerings and customer solutions.
  • Develop and update standard operating procedures for order processing to ensure efficiency and customer satisfaction.
">

Requirements

">
  • Bachelor's degree in Engineering, Supply Chain, or a related technical field preferred.
  • 1-3 years of experience in a manufacturing, order management, or customer service environment; experience with ERP systems (SAP or Axapta) is a plus.
  • Project Management: Ability to manage multiple priorities, coordinate with different teams, and track progress to ensure timely completion of customer orders.
  • Analytical Skills: Strong analytical mindset with the ability to interpret data, identify trends, and make recommendations to improve order processing and customer satisfaction.
  • Attention to Detail: Exceptional attention to detail and accuracy in order entry, documentation, and tracking to ensure the highest level of service.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work collaboratively across departments.
  • Technical Aptitude: Demonstrated ability to work with complex IT systems and software, with a proactive approach to learning new digital tools relevant to order management and data processing.
">

Benefits

">

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, as well as a comprehensive benefits package, including bonus system, paid vacation, employee referral program, and more.

">

About Our Company

">

Danfoss is a global leader in engineering solutions for industries such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.



  • Louisville, Kentucky, United States Siemens Industry, Inc. Full time

    About the Role:We are seeking a skilled Zone Technology Expert to join our team at Siemens Industry, Inc. As a Zone Technology Expert, you will play a critical role in delivering technical expertise and support to our customers, helping them to improve the efficiency and safety of their buildings.Key Responsibilities:Diagnose and resolve technical problems...


  • Louisville, Kentucky, United States Brown-Forman Full time

    Company Overview:Brown-Forman is a leading global premium spirits company with a rich history of innovation and excellence. Our commitment to quality, craftsmanship, and customer satisfaction has earned us a reputation as one of the most respected brands in the industry.Estimated Salary: $120,000 - $180,000 per year, depending on experience and...


  • Louisville, Kentucky, United States Virtual Peaker Full time

    Role OverviewWe are seeking a highly skilled Solutions Engineer to join our team at Virtual Peaker. This is an exciting opportunity for a motivated individual to play a critical role in helping us build the utility of the future.Key ResponsibilitiesCollaborate with our sales team as a technical advisor, providing expert guidance on client requirements and...


  • Louisville, Kentucky, United States Kroger Full time

    About the RoleWe are seeking a highly skilled Delicatessen and Bakery Service Expert to join our team. This role is ideal for an individual who possesses exceptional customer service skills, a passion for food, and a strong work ethic.Key ResponsibilitiesCustomer Experience: Create an outstanding customer experience through exceptional service, ensuring...


  • Louisville, Kentucky, United States The Chemours Company Full time

    About the RoleWe are seeking a highly skilled Safety and Process Expert to join our team at The Chemours Company. This individual will be responsible for providing leadership, guidance, technical problem-solving, training, improvement, and implementation support for safety at high-hazard chemical operations.


  • Louisville, Kentucky, United States MCKESSON Full time

    Mckesson is an impact-driven organization that plays a crucial role in the healthcare industry. We strive to deliver innovative solutions and services that enhance the quality of care, making it more accessible and affordable. At Mckesson, we prioritize the health, happiness, and well-being of our employees and the patients we serve.As a Logistics Process...


  • Louisville, Kentucky, United States Justify Solutions Full time

    Job Title: Expert OutSystems Application DeveloperLocation: Hybrid/RemoteWe are seeking a talented and experienced OutSystems Developer to join our team at Justify Solutions.Job Description:Main Responsibilities:Design, develop, and deploy applications using the OutSystems platform.Collaborate with cross-functional teams to gather and analyze...


  • Louisville, Kentucky, United States Simple Solutions Full time

    Senior Oracle Hyperion Implementation Specialist PositionWe are seeking an experienced Senior Oracle Hyperion Implementation Specialist to join our team at Simple Solutions. As a seasoned professional, you will play a crucial role in implementing and optimizing Oracle Hyperion solutions for our clients.Job OverviewThis is a techno-functional hybrid role that...


  • Louisville, Kentucky, United States Simple Solutions Full time

    Are you a skilled finance professional looking for a challenging role that combines technical expertise with business acumen? We are seeking a Financial Expert to join our team at Simple Solutions, where you will play a key role in implementing Oracle Hyperion solutions.About the RoleWe are seeking a highly experienced financial expert to lead the...


  • Louisville, Kentucky, United States The Fire Place Full time

    About The Fire PlaceWe are a local, family-owned business dedicated to providing exceptional customer service and commitment to quality. Our main goal is to reduce the risk of chimney fires, ensuring that families can safely enjoy uninterrupted warmth throughout the year.Role OverviewThis position involves expert repair services to our valued customers. You...


  • Louisville, Kentucky, United States Resideo Full time

    About the RoleWe are seeking a highly skilled Technical Support Associate II to join our team. As a key member of our technical support team, you will play a critical role in delivering exceptional customer service and resolving technical issues related to Resideo-branded products.Your primary responsibilities will include facilitating issue identification...


  • Louisville, Kentucky, United States Norton Medical Group Full time

    About the RoleWe are seeking a dedicated and compassionate Child Protection Physician Specialist to join our team at Norton Children's Pediatric Protection Specialists. Located in Louisville, Kentucky, our state-of-the-art facility offers a unique opportunity to make a meaningful impact in the lives of children and families.ResponsibilitiesEvaluate children...

  • Retail Sales Expert

    3 days ago


    Louisville, Kentucky, United States AT&T Full time

    Overview">We are seeking a skilled Retail Sales Expert to join our team at AT&T. As a Field Sales Representative, you will play a crucial role in connecting our customers with the latest technology and services.">Salary">The estimated salary for this position ranges from $40,300 to $47,632 per year, with uncapped commission potential that can increase...


  • Louisville, Kentucky, United States Restaurant Service Solutions Full time

    Company Overview:">We are Restaurant Service Solutions, a leading provider of technology solutions for Quick Service Restaurants. Our mission is to deliver exceptional service and support to our clients nationwide.Job Description:">">This role requires strong organizational skills and attention to detail, ensuring that paperwork is completed by others and...


  • Louisville, Kentucky, United States Peaksware Full time

    Unlock Your Potential as a Senior Software EngineerWe are seeking an exceptional Senior Software Engineer to join our innovative team at Peaksware, a dynamic company that empowers athletes and coaches worldwide. As a key member of our engineering team, you will play a crucial role in developing and supporting applications and services that power our...


  • Louisville, Kentucky, United States Midea America Corp Full time

    Midea America Corp., a leading global home appliance brand, seeks an experienced Data Science Expert to join our Consumer and Market Insights (CMI) team.We are looking for a skilled professional to extract and analyze data, driving insights that shape product strategies and consumer engagement. This role combines expertise in web scraping, data...


  • Louisville, Kentucky, United States Congo Brands Full time

    Job OverviewCongo Brands is a leading consumer product company, offering a range of health and wellness products through e-commerce and retail partnerships. We are seeking a Product Safety and Quality Assurance Expert to join our team at our Louisville, KY headquarters.About the RoleThis role will play a critical part in ensuring the quality and safety of...


  • Louisville, Kentucky, United States JobRialto Full time

    Job OverviewWe are seeking an experienced Unified Communications Expert to join our team at JobRialto.Estimated Salary$120,000 - $180,000 per annum.Key ResponsibilitiesDesign, deploy, and manage enterprise telephony systems, including video conferencing solutions (SaaS and on-premise).Configure and maintain Cisco Voice Gateways, Unified Presence Server, and...


  • Louisville, Kentucky, United States Gabriela Hutchings Full time

    About Gabriela HutchingsWe are a forward-thinking organization that prioritizes flexibility and innovation in our work environment.Salary Range:$60,000 - $80,000 per year, depending on experience.Job Overview:This is a dynamic opportunity for skilled professionals to join our team as licensed life insurance agents. Our ideal candidate will possess excellent...


  • Louisville, Kentucky, United States TEKsystems Full time

    About the Opportunity:We are offering a challenging and rewarding opportunity for a skilled pathology coder specialist to join our team at TEKsystems. As a key member of our team, you will play a vital role in applying and ensuring the accuracy of lab and pathology ICD-10 and CPT codes, resulting from documentation provided by CPA providers in a timely...