Enterprise Account Manager

4 weeks ago

Redmond, Washington, United States Space Exploration Technologies Corp. Full time

Job Summary:

We are seeking a highly motivated and experienced Enterprise Account Manager to join our Starlink team. As an Enterprise Account Manager, you will be responsible for managing a portfolio of enterprise customers, owning the interface from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.

Key Responsibilities:

  • Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards.
  • Deliver impeccable customer service to customers in the MEA region, including efficient acknowledgement and resolution of issues.
  • Build relationships to identify requirements and manage expectations.
  • Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business.
  • Retain and grow the value of MEA accounts in both hardware and service revenue.
  • Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules, and risks.
  • Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount.

Requirements:

  • Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience.
  • 2+ years of consulting or project management experience.
  • 1+ year experience in a customer-facing role.

Preferred Skills and Experience:

  • Significant knowledge or experience in one of the following industries: Reseller, Maritime, Aviation, Mobile Backhaul, Satellite Communications.
  • Experience managing multiple projects and delivering under tight time and resource constraints.
  • Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer.
  • Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.).
  • Demonstrated ability to turn customer feedback into actionable, smart improvements.
  • Excellent written and verbal communication skills, including ability to craft and present professional presentations.
  • Excellent empathy, active listening, and resiliency skills.
  • Ability to read contract documents and discern requirements and deliverables.

Additional Requirements:

  • Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
  • Availability and willingness to travel as needed to customer sites/meetings.

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