Enterprise Account Manager

4 weeks ago

Redmond, Washington, United States Space Exploration Technologies Corp. Full time
Job Title: Starlink Enterprise Account Lead

At SpaceX, we're revolutionizing the way people connect to the internet. As a Starlink Enterprise Account Lead, you'll play a critical role in delivering exceptional customer experiences and driving business growth in the LATAM region.

Responsibilities:
  • Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
  • Deliver impeccable customer service to customers in the LATAM region, including efficient acknowledgement and resolution of issues.
  • Build relationships to identify requirements and manage expectations.
  • Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business.
  • Retain and grow the value of LATAM accounts in both hardware and service revenue.
  • Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules, and risks.
  • Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount.
Requirements:
  • Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience.
  • 2+ years of consulting or project management experience.
  • 1+ year experience in a customer-facing role.
Preferred Skills and Experience:
  • Significant knowledge or experience in one of the following industries: Reseller, Maritime, Aviation, Mobile Backhaul, Satellite Communications.
  • Experience managing multiple projects and delivering under tight time and resource constraints.
  • Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer.
  • Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.).
  • Demonstrated ability to turn customer feedback into actionable, smart improvements.
  • Excellent written and verbal communication skills, including ability to craft and present professional presentations.
  • Excellent empathy, active listening, and resiliency skills.
  • Ability to read contract documents and discern requirements and deliverables.
Additional Requirements:
  • Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
  • Availability and willingness to travel as needed to customer sites/meetings.

At SpaceX, we offer a competitive salary and benefits package, including long-term incentives in the form of company stock and stock options. Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, and experience.

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