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Customer Experience Manager

2 months ago

Grayslake, Illinois, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager. This role is responsible for delivering exceptional customer experiences, driving sales growth, and ensuring operational excellence in our stores.

Key Responsibilities
  • Customer Experience
    • Develop and maintain a deep understanding of customer needs and preferences
    • Provide personalized service to customers, ensuring a seamless and enjoyable shopping experience
    • Collaborate with store teams to identify opportunities to improve customer satisfaction and loyalty
  • Sales and Merchandising
    • Drive sales growth through effective merchandising, visual displays, and promotional activities
    • Develop and maintain strong relationships with customers, understanding their project needs and preferences
    • Stay up-to-date on product knowledge, trends, and competitor activity
  • Operations and Compliance
    • Ensure accurate and efficient processing of customer transactions, including cash handling and inventory management
    • Maintain a high level of productivity and attention to detail in all aspects of store operations
    • Comply with company policies, procedures, and regulatory requirements
  • Leadership and Development
    • Lead by example, demonstrating a strong work ethic and commitment to excellence
    • Coach and develop store teams to achieve sales and customer service goals
    • Collaborate with store management to identify opportunities for growth and improvement
Requirements
  • High school diploma or equivalent required; 1+ year of supervisory experience in a customer-centric environment preferred
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer experiences and driving sales growth
  • Physical demands include standing for long periods, walking, and lifting up to 49 pounds
Benefits
  • Medical, dental, and vision benefit plans
  • Company-paid basic, optional, and dependent life insurance
  • Long-term disability and company-paid short-term disability
  • Paid time off and sick time
  • 401(k) retirement plan with employer match and employee stock purchase plan
  • Tuition reimbursement
  • Team member discount