Software Support Specialist I
4 days ago
We are seeking a highly skilled and motivated Software Support Specialist I to join our team at CompuGroup Medical. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Your Key Responsibilities:- Respond to customer requests for assistance in a timely and professional manner, meeting or exceeding service level agreements.
- Provide technical support via phone, chat, and email, documenting customer interactions thoroughly and clearly.
- Consult with customers to troubleshoot and resolve issues related to our software products.
- Create knowledge base articles to educate customers on best practices and software functionality.
- Analyze and troubleshoot customer requests, providing recommendations and solutions.
- Minimum 1 year of customer service experience.
- Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology, and medical office workflow.
- Ability to manage multiple tasks and thrive in a high-volume, fast-paced environment.
- Strong analytical and problem-solving skills.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) plan with employer matching.
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Software Support Specialist
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