Software Support Specialist I

4 days ago


Richardson, Texas, United States CompuGroup Medical Full time
Join Our Team as a Software Support Specialist I

We are seeking a highly skilled and motivated Software Support Specialist I to join our team at CompuGroup Medical. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Your Key Responsibilities:
  • Respond to customer requests for assistance in a timely and professional manner, meeting or exceeding service level agreements.
  • Provide technical support via phone, chat, and email, documenting customer interactions thoroughly and clearly.
  • Consult with customers to troubleshoot and resolve issues related to our software products.
  • Create knowledge base articles to educate customers on best practices and software functionality.
  • Analyze and troubleshoot customer requests, providing recommendations and solutions.
Your Qualifications:
  • Minimum 1 year of customer service experience.
  • Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology, and medical office workflow.
  • Ability to manage multiple tasks and thrive in a high-volume, fast-paced environment.
  • Strong analytical and problem-solving skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) plan with employer matching.


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