Network Support Specialist
1 month ago
We are seeking a skilled and proactive Smart Hands Technician to join our IT team at Netsync Network Solutions. This role involves providing on-site technical support and assistance with various IT-related tasks, including installation, maintenance, and support of hardware and network systems.
Key Responsibilities- Assist with the installation, configuration, and deployment of IT hardware, including servers, network devices, and other equipment.
- Support the setup and configuration of software applications and operating systems.
- Troubleshoot and resolve hardware and network issues, escalating complex problems to senior technicians or engineers as needed.
- Conduct hardware replacements and upgrades as required.
- Document all actions in accordance with standard company policies and procedures.
- Provide hands-on assistance with network cabling, patching, and connectivity issues.
- Maintain accurate and detailed documentation of hardware installations, configurations, and troubleshooting activities.
- Offer prompt and effective on-site support to end-users, addressing technical issues and providing training as necessary.
- Collaborate with remote IT teams to facilitate troubleshooting and ensure seamless resolution of issues.
- Adhere to organizational policies and procedures, ensuring compliance with IT standards and best practices.
- Proven ability to troubleshoot and resolve technical issues.
- Ability to react quickly and professionally in stressful situations.
- Superior multitasking skills in stressful situations.
- An attitude that prioritizes restoring client services.
- ITIL Foundations considered an asset.
- Commitment to continuous process improvement and self-development.
- Ability to perform well in high-energy, dynamic, and team-oriented environments.
- Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization.
- Effective verbal and written communication skills.
- High degree of initiative, mature judgment, and discretion.
- Client experience focused.
- Ability to lift up to 75 lbs.
- Clean driving record and ability to pass background checks.
#ZR
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