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Network Support Specialist

2 months ago

Richardson, Texas, United States Netsync Network Solutions Full time
Job Title: Network Support Technician Onsite

We are seeking a skilled and proactive Smart Hands Technician to join our IT team at Netsync Network Solutions.

Job Summary:

This role involves providing on-site technical support and assistance with a variety of IT-related tasks, including installation, maintenance, and support of hardware and network systems.

Key Responsibilities:
  • Assist with the installation, configuration, and deployment of IT hardware including servers, network devices, and other equipment.
  • Support the setup and configuration of software applications and operating systems.
  • Troubleshoot and resolve hardware and network issues, escalating complex problems to senior technicians or engineers as needed.
  • Conduct hardware replacements and upgrades as required.
  • Document all actions in accordance with standard company policies and procedures.
  • Provide hands-on assistance with network cabling, patching, and connectivity issues.
  • Maintain accurate and detailed documentation of hardware installations, configurations, and troubleshooting activities.
  • Offer prompt and effective on-site support to end-users, addressing technical issues and providing training as necessary.
  • Collaborate with remote IT teams to facilitate troubleshooting and ensure seamless resolution of issues.
  • Adhere to organizational policies and procedures, ensuring compliance with IT standards and best practices.
Additional Duties:
  • Additional duties as assigned.
Requirements:
  • Proven ability to troubleshoot and resolve technical issues.
  • Ability to react quickly and professionally in stressful situations.
  • Superior multitasking skills in stressful situations.
  • An attitude that puts a sense of urgency around restoring client services.
  • ITIL Foundations considered an asset.
  • Consistently seeks to develop self and skills needed to be prepared for future opportunities, commitment to continuous process improvement.
  • Must perform well in high-energy, dynamic, and team-oriented environments.
  • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization.
  • Must possess effective verbal and written communication skills.
  • High degree of initiative, mature judgment, and discretion.
  • Client experience focused.
  • Ability to lift up to 75 lbs.
  • Clean driving record and ability to pass background checks.
Minimum Qualifications:
  • High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
  • Relevant certifications such as CompTIA A+, CompTIA Network+, or equivalent preferred.
  • Strong understanding of computer hardware, networking principles, and IT infrastructure.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and collaboratively in a team environment.
  • Strong communication and interpersonal skills.