IT Infrastructure Specialist

2 weeks ago


Sauk Rapids, Minnesota, United States VERMILION HOLDINGS GROUP Full time
Job Overview

Vermilion Holdings Group is a leader in the circular economy sector, leveraging technology and a people-centric approach to assist numerous organizations worldwide in reaching their sustainability objectives.

Our workplace culture at Vermilion Holdings Group is deeply rooted in values of family, camaraderie, and enjoyment. This environment fosters confidence and encourages all team members, including newcomers and those who may be more reserved, to express themselves and thrive.

Position Summary

We are seeking a dedicated IT Infrastructure Specialist to address our IT support requirements. This role is full-time and offers a flexible work schedule.

Key Responsibilities
  • Manage daily IT requests from employees, including hardware and software support for workstations and laptops.
  • Troubleshoot connectivity and printing issues, assist with employee onboarding and offboarding, and resolve phone system problems.
  • Support core administrative tasks and contribute to various projects aimed at enhancing or implementing new services.
  • Address communication and network challenges while informing staff about service outages.
  • Assist with server management and administration.
Essential Duties
  • Implement, deploy, and operate technology solutions and information systems.
  • Provide comprehensive IT support for servers, networks, email systems, ERP software (NetSuite), devices, PCs, printers, audiovisual equipment, and mobile devices.
  • Escalate and assign support tickets to senior IT personnel as necessary.
  • Resolve hardware and software issues for Windows and Mac systems across corporate and manufacturing settings.
  • Conduct IT orientation sessions for new hires.
  • Ensure all technological equipment is maintained to support operational processes.
  • Collaborate with vendors and service providers for efficient technology procurement.
  • Offer on-call support during designated hours, prioritizing team member requests to minimize service disruptions.
  • Manage user accounts and memberships in Active Directory, including remote employee activities.
  • Evaluate and dispose of outdated IT inventory.
  • Maintain phone, camera, and alarm systems.
  • Perform additional duties as assigned.
Qualifications
  • Strong English communication skills, both written and verbal, along with excellent interpersonal abilities.
  • Ability to manage time and resources effectively for efficient task completion.
  • Proficiency in Windows 10 & 11 and MacBook installation, usage, and troubleshooting.
  • Basic understanding of Active Directory.
  • General knowledge of IT hardware and networks.
  • Familiarity with ERP systems and audiovisual equipment.
  • Knowledge of Microsoft Applications (Office 365, email, etc.) is essential.
  • Experience with NetSuite software is advantageous but not mandatory.
  • A strong desire to learn and a passion for technology.
  • Understanding of IT security practices.
  • Ability to convey IT concepts to non-technical audiences.
  • Experience in maintaining manufacturing equipment is a plus.
  • Willingness to work nonstandard hours and/or holidays as required.
  • Travel may be necessary.
Education and Experience
  • A 2-year degree in Computer Science, Information Technology, or a related field is required (4-year degree preferred).
  • 5-7 years of experience in an IT role, preferably in a small company.
  • 5 years of experience with PC hardware and software.
  • 4+ years of Help Desk experience is preferred.
  • 4+ years of experience with Windows systems is preferred.
  • 3+ years of experience with MacBook systems is preferred.
  • 4+ years of experience with network/firewall management is preferred.
  • Experience with Exchange Online is a plus.
Note: DO NOT CONTACT EMPLOYER DIRECTLY – NO AGENCIESJob Type:

Full-time

Compensation:

$60,000-$90,000 annually

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance


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