Monitoring Infrastructure Management Specialist

2 days ago


Cedar Rapids, Iowa, United States Vertiv Full time
Job Summary

The Infrastructure Management Technician will configure monitoring systems to support our growing critical infrastructure and data center clients. They will perform installation, preventive maintenance, and scheduling service for monitoring systems that support our power and cooling equipment.

Key Responsibilities
  • Optimizing Performance
  • Configuration Management
  • Asset Management
  • Real-time Monitoring
    • Real Time Monitoring products include SiteScan, Alber Battery Monitors, Nform, Communication Cards, Rack Monitoring Solutions and Remote Monitoring offerings.
  • Technical Support
    • Render technical on-site and phone assistance to customers.
  • Maintenance and Repair
    • Perform general and preventive maintenance on monitoring systems.
  • Emergency Response
    • Respond to emergency calls at customers request.
  • Customer Satisfaction
    • Strive to provide all customers a 'first time fix' for their equipment.
  • Communication
    • Provide accurate and timely communication to internal and external customers.
  • Compliance and Safety
    • Keep current on safety field change notices and service tips.
  • Reporting and Administration
    • Provide accurate and timely reporting of time cards, expense reports, etc.
Requirements
  • Experience
    • 4+ years of hands on networking and infrastructure experience.
  • Skills
    • Familiarity with real-time monitoring systems test equipment and fundamentals.
    • Ability to read and interpret electrical line diagrams and blueprints.
    • Ability to evaluate the operating conditions of equipment.
    • Standard computer skills including Microsoft Outlook, Word, and Excel.
    • Clear, concise, written, and verbal communication skills.
    • Ability to interact comfortably with all levels of internal and external customers.
  • Education and Certifications
    • High School Diploma or GED
    • Bachelor's degree in electronics, networking and/or information technology or military training preferred.
  • Physical Requirements
    • While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
Environmental Demands
  • Extreme cold (below 32*)
  • Extreme heat (above 100*)
  • Noise Level (Medium / High need to shout to be heard)
  • Working around moving machinery (fork-lifts, tractors)
  • Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
  • Work outdoors (no effective protection from weather)
Travel Time Required

25%



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