Sales and Service Representative

7 days ago


Paramus, New Jersey, United States Ingka External Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and contributing to a positive and inclusive work environment.

Key Responsibilities
  • Customer Service: Provide knowledgeable and attentive customer service to ensure a seamless shopping experience, resulting in increased sales and customer satisfaction.
  • Product Expertise: Act as an expert and consultant on a broad range of products and services, inspiring and informing customers to make informed purchasing decisions.
  • Sales and Profitability: Maximize sales while maintaining profitability by actively steering customers towards top-selling and prioritized products, and analyzing and adjusting sales space capacities to secure high stock availability.
  • Relationship Building: Create relationships with customers to provide support in-store and remotely, listening to, identifying, anticipating, and responding to customer needs.
  • Operational Support: Support the implementation and upkeep of planned and promotional activities in, or involving, your product range.
Requirements
  • 2-3 years of experience in retail sales, preferably in the home furnishing sector.
  • Familiarity with basic design principles and modular furniture planning.
What We Offer
  • Generous paid time off, holiday, and sick time.
  • WiselyPay - get earned wages up to two days early.
  • Paid parental leave (up to 16 weeks).
  • KinderCare tuition discount.
  • Retirement and bonus plans.
  • Co-worker discount, meal deal, and referral bonus.
  • Pet insurance program.
  • Education assistance and learning programs.
  • Safety shoe reimbursement.
  • 24/7 telehealth visits.
  • Dental and vision plans.
  • Medical and Rx plans (must work min. 20 hours per week).
  • A fun and inclusive work environment.


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