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Customer Support Specialist
2 months ago
Department: Fresh Form Draft
Employment Type: Full Time
Location: Kansas City, MO
Compensation: $850 - $1,250 / week
Overview
As a Customer Support Specialist at Fresh Form Draft, you will play a crucial role in managing customer communications via telephone. Your main responsibility will be to handle customer inquiries, resolve issues, and provide detailed information regarding our offerings. This role demands exceptional communication abilities, a proactive approach to problem-solving, and the capacity to thrive in a dynamic environment.
Key Responsibilities
- Manage both incoming and outgoing calls with professionalism and courtesy.
- Address customer inquiries and deliver comprehensive information about Fresh Form Draft's offerings.
- Effectively resolve customer complaints and issues, ensuring high levels of satisfaction.
- Maintain and update customer records based on interactions.
- Follow up on customer issues to ensure timely resolutions.
- Escalate complex inquiries to the relevant department when necessary.
- Exhibit a positive, empathetic, and professional demeanor towards customers at all times.
- Meet and exceed call handling quotas and performance metrics.
- Assist with order processing, including tracking and troubleshooting.
- High school diploma or equivalent.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal communication and active listening skills.
- Strong problem-solving and conflict resolution capabilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Able to work effectively under pressure in a fast-paced setting.
- Strong organizational skills and attention to detail.
- Ability to work independently as well as collaboratively within a team.
- Competitive weekly salary based on experience.
- Comprehensive health benefits package including medical, dental, and vision coverage.
- Retirement savings plan with company match.
- Paid time off (vacation, sick leave, and holidays).
- Opportunities for professional development and training programs.
