Service Advisor

4 days ago


Vienna, Virginia, United States Honda of Tysons Corner Full time
Job Summary:

We are seeking a highly motivated and experienced individual to join our team as a Service Advisor at Honda Of Tysons Corner. As a Service Advisor, you will play a crucial role in providing exceptional customer service to our clients and ensuring the smooth operations of our service department.

Key Responsibilities:
  • Greet Customers and Schedule Service Appointments: Welcome customers, understand their needs, and schedule service appointments in a timely and efficient manner.
  • Communicate with Customers: Keep customers informed about the status of their vehicle, provide updates, and address any concerns or issues.
  • Conduct Vehicle Inspections: Identify any service or maintenance needs and provide accurate and detailed estimates for service and repair work.
  • Ensure Smooth Service Department Operations: Maintain a high level of customer satisfaction by addressing and resolving any concerns or issues, and adhere to company policies and procedures.
  • Stay Up-to-Date with Automotive Technology: Keep up-to-date with the latest automotive technology and industry trends to provide exceptional customer service.
Requirements:
  • Education: High school diploma or equivalent; college degree preferred.
  • Experience: Minimum of 2 years of experience in a customer service role, preferably in the automotive industry.
  • Skills: Proven ability to provide exceptional customer service, strong communication and interpersonal skills, excellent time-management and organization skills, and proficiency in using computer systems and software applications.
  • Knowledge: Knowledge of automotive service and repair processes and terminology.
  • Work Environment: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Equal Opportunity Employer:

Honda Of Tysons Corner is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where individuals are valued for their skills, experience, and unique perspectives.



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