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Technical Solutions Advisor

2 months ago

Vienna, Virginia, United States Cellebrite Full time

Become a part of Cellebrite's dedicated team

Cellebrite stands at the forefront of Digital Intelligence solutions, committed to empowering clients to safeguard lives, expedite justice, and uphold privacy. We are on the lookout for a Technical Customer Support Engineer to join our team. This position entails addressing technical challenges, troubleshooting Cellebrite products, and delivering outstanding customer service. If you possess a robust technical foundation and have a knack for resolving issues, we would love to connect with you.

Core Responsibilities:

  • Address technical challenges for clients remotely and, when necessary, on-site.
  • Engage with clients and internal teams with clarity and professionalism.
  • Comply with established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Qualifications:

  • A minimum of 3 years in technical or IT support roles.
  • Solid understanding of Windows, networking services, and project management principles.
  • Exceptional problem-solving abilities and communication skills.
  • Capability to perform under pressure and manage support cases effectively.

Preferred Skills:

  • Certifications in AWS, Azure, or related technical areas.
  • Experience with databases, mobile technologies, and Software as a Service (SaaS) environments.
  • Familiarity with mobile operating systems.

Attributes:

  • Enthusiastic about providing support and resolving issues.
  • Strong written and verbal communication skills.
  • Able to work autonomously as well as collaboratively within a team.

Language Proficiency:

  • Fluent in English; proficiency in Spanish or Portuguese is advantageous.

Work Arrangement:

This is a hybrid role, requiring a mix of in-office and remote work. Local candidates are encouraged to apply.

Cellebrite is committed to fostering a diverse and inclusive workplace.