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Automotive Service Consultant

2 months ago

Vienna, Virginia, United States Penske Automotive Full time
About the Role

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Mercedes-Benz of Tysons Corner. As a trusted advisor, you will be the liaison between our customers and the service department, ensuring a seamless and exceptional experience for all.

Key Responsibilities
  • Schedule appointments and review service history to ensure accurate and timely completion of vehicle maintenance and repairs.
  • Relay important information about vehicle maintenance and repairs to customers, providing accurate cost estimates and recommendations.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized service.
  • Work collaboratively with the service team to ensure efficient and effective service delivery, meeting or exceeding customer expectations.
  • Stay up-to-date with manufacturer training and certifications to maintain expertise in vehicle maintenance and repair.
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A comprehensive benefits package, including health care options and a 401k savings and retirement plan.
  • Training and resources to enhance your skills and knowledge, tailored to your performance, experience, and interests.
  • A values-driven culture built on integrity, professionalism, excellence, and teamwork.
Requirements
  • Genuine interest in providing an exceptional customer experience.
  • Friendliness, enthusiasm, reliability, with a positive team-player attitude.
  • Excellent communication, interpersonal, and organizational skills.
  • Strong work ethic with the ability to work in a fast-paced, results-driven environment.