Accounting Software Support Specialist

1 week ago


San Diego, California, United States Eastridge Full time
Job Overview

Eastridge Workforce Solutions is a prominent provider of workforce management solutions, dedicated to linking skilled professionals with rewarding career paths. We are seeking a Finance and Accounting Technician to oversee the Finance & Accounting software support function. This role involves delivering software assistance in accordance with accounting best practices, identifying system enhancements, and conducting upgrades, installations, and configurations of systems. Additionally, the technician will provide training to end users through onsite, classroom, and remote sessions.

Key Responsibilities:

  • Lead the remote software system support function, guiding Software Support Representatives on:
  • Addressing software-related issues
  • Managing front-line support by answering help desk inquiries, including emergency requests
  • Providing clients with solutions to their inquiries
  • Offering guidance on optimal software usage based on best practices and customer business processes, and directing them to Professional Services when necessary
  • Creating and maintaining documentation, including processes, procedures, troubleshooting guides, and known issues
  • Recommending product enhancements
  • Conducting quality assurance testing for bugs and improvements
  • Acting as a liaison between the Software Support department and other Professional Services departments to ensure smooth issue resolution
  • Utilizing specialized knowledge in Accounting & Finance to resolve complex support challenges and escalated matters
  • Serving as the primary contact for advanced Finance & Accounting technical issues
  • Consulting with customers on the ideal use of the software based on best practices and their business processes

Qualifications:

  • Bachelor's degree in Accounting or a related field from an accredited institution
  • A minimum of two (2) years of relevant experience or a combination of education and experience
  • Experience in preparing and delivering basic software training
  • Familiarity with the aviation industry is advantageous
  • Bilingual candidates are preferred, especially those fluent in Spanish
  • Strong knowledge of accounting processes is highly desirable
  • Willingness to be on-call outside of regular business hours and on weekends
  • Ability to take ownership of issues and resolve them promptly
  • Capable of working independently with high productivity and reliability
  • Familiarity with current networking standards
  • Experience in system administration
  • Proficient in Microsoft Server 2003 and Windows XP/Vista
  • Knowledge of accounting software systems such as QuickBooks and Great Plains
  • Familiarity with client/server software systems, SQL, Interbase/Firebird, and Oracle databases is a plus
  • Intermediate to advanced proficiency in Microsoft Office, including Outlook
  • Experience in hardware/software troubleshooting in environments supporting local and remote users

Benefits:

  • Comprehensive medical, dental, and vision coverage, with eligibility for 401k and a 4% match starting the first day of the following month after employment begins
  • After one year of employment, additional retirement contributions
  • Employee assistance program, gym reimbursement, and tuition reimbursement (up to $5,000 per year)
  • Two paid volunteer days annually and vacation accrual (15 days)
  • Eleven paid holidays

Eastridge Workforce Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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